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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

The news of Tuesday, September 11, 2001 has made it impossible to think about CRM. So, as we gather our collective thoughts during this time of deep mourning, we at RealMarket want to extend our heart-felt wishes and prayers to all those directly and indirectly affected by the tragedies of the last day. The propriety of publishing during these times has tested our judgment but feel that we must steadfastly continue.
 We hope you agree.

How Does CRM Respond?
Sometimes the worst of times bring out the best in people. Last week we asked RealMarket readers to tell us how their organizations were responding to the tragic events in New York. We want to thank everyone that responded. Click below for a summary of select stories. Please continue sending your stories - we will summarize them in future editions. more »

Astea Introduces CRM App
Astea announced a CRM application, architected for the Internet, that aims to allow organizations who sell, service and support equipment to provide their customers with a self-service alternative to calling a customer service representative. Astea's Alliance CustomerPortal provides online access to service information, aiming to allow companies to deliver more responsive customer service while improving customer contact center overhead. more »

PeopleSoft 8 CRM Gains Acceptance
PeopleSoft announced organizations that have selected PeopleSoft 8 CRM. North American customers implementing PeopleSoft 8 CRM include: the Internal Revenue Service, PepsiAmericas, the Detroit Public School District, Thomson Financial, Gillette, Coorstek, Sterling Commerce, TD Waterhouse, Patio Enclosures Inc., Caldera International Inc., BEVCORe, and MedSolutions Inc.

Control-F1 Secures Financing
Control-F1 announced they have secured a second round of financing. The lead investors include SpringBank TechVentures, Palisade Capital Management, Launchworks, and FMC.com. more »

SSPA Announces Call For Authors
The Service & Support Professionals Association (SSPA) announced a "Call For Authors" for The SSPA Support Sense Booklets. The Booklets are created as quick read, bite-sized pieces of information authored by support center experts. more »

Aspect With DaimlerChrysler
Aspect announced that DaimlerChrysler Services North America is standardizing its contact center operations on the Aspect Contact Server to connect with customers and dealerships inquiring via communication channels about auto loans, leases and financing. This solution in North America aims to ensure that customers and dealerships experience the same service whether they initiate communication by telephone, e-mail or the Web.

Zenta Selects Davox
Davox announced that Zenta has selected Davox's Ensemble customer contact solution for its contact center. Zenta will deploy 200 Ensemble seats for its contact center in Mumbai, India.

WorldTravel BTI Selects Datawatch
Datawatch announced that WorldTravel BTI has selected Monarch/ES for its report and air travel agent coupon storage, distribution and analysis needs. WorldTravel BTI aims to end the need for printing, storage and shipping of hardcopy agent coupons, while meeting requirements set by the Airlines Report Corporation.

Telia Telecom A/S Selects Convergys
Convergys announced that Telia Telecom A/S in Denmark has chosen its Geneva active revenue management software, to support the growth of Telia Telecom's business. Geneva will be used to rate and bill all voice, data, and content services, and will be integrated with front-end and mediation systems by integrator Cap Gemini Ernst & Young.

BeNOW Selects Unica
Unica announced that BeNOW has selected Affinuim to enhance its clients' customer relationships by managing their marketing campaigns across communication channels in a fully-outsourced environment. Unica's Affinium allows BeNOW to offer a CRM and cross-channel marketing service to companies looking to integrate web-based marketing initiatives and email with traditional channels, such as catalogs, direct sales and in- and out-bound telesales.

• Siebel Announces Stock Repurchase
  
• TeleTech Announces Stock Repurchase
  
• Vignette Names CFO