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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

The news of Tuesday, September 11, 2001 has made it impossible to think about CRM. So, as we gather our collective thoughts during this time of deep mourning, we at RealMarket want to extend our heart-felt wishes and prayers to all those directly and indirectly affected by the tragedies of the last day. The propriety of publishing during these times has tested our judgment but feel that we must steadfastly continue.
 We hope you agree.

How Does CRM Respond?
How are companies responding? The Lilly Endowment in Indianapolis pledged $30 million to three organizations and Cisco Systems is giving $6 million to various aid organizations. Amazon has collected $2.5 million in online donations to the Red Cross and Microsoft announced it is giving $5 million in cash and $5 million in software and services. We'd like to hear what the CRM industry is doing in response to the tragic events of this week. Send us an email at info@realmarket.com letting us know what your organization is doing and we'll summarize your stories in next week's edition of RealMarket Today!

Harte-Hanks Introduces Allink
Harte-Hanks introduced its Allink Customer Data Management (CDM) solution. Allink CDM provides a blend of professional services and software tools that helps businesses take volumes of customer data and transform it into a database that aims to provide a view of customers and how they interact with a company.

Novell Delivers With PeopleSoft
Novell announced the availability of a new DirXML Driver for PeopleSoft as well as PeopleSoft 7.0 and 7.5. Used in conjunction with Novell eDirectory, DirXML allows customers to cross application and network barriers to link business critical data stored in directories, applications and databases whether they reside inside the firewall or across the Internet on business partner systems.

Entigo And Cardonet Partner
Entigo and Cardonet announced a partnership to provide integrated eBusiness and catalog management solutions to G2000 enterprises. The partnership strengthens Entigo's open, XML-based catalog management functionality and extends Cardonet's catalog content management offerings to include online ordering capabilities.

Forbes Magazine Recognizes BroadVision
BroadVision has been chosen by Forbes magazine as one of the best providers of business-to-business enabling technologies. BroadVision is profiled as part of the September 10, 2001 ``business-to-business'' issue of Forbes Best of the Web magazine.

Portal Software and Siebel Expand Relationship
Portal Software announced that it has expanded the scope of its alliance relationship with Siebel Systems to the Strategic Partner level. Through the Siebel Validation Program, Portal Software will complete the integration between the Siebel eCommunications product and Infranet, Portal's customer management and billing (CMB) solution.

AFFINA Opens Contact Center
AFFINA will open a new customer contact center in El Paso, Texas that will employ nearly 200 customer service representatives and other staff.

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