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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

The news of Tuesday, September 11, 2001 has made it impossible to think about CRM. So, as we gather our collective thoughts during this time of deep mourning, we at RealMarket want to extend our heart-felt wishes and prayers to all those directly and indirectly affected by the tragedies of the last day. The propriety of publishing during these times has tested our judgment but feel that we must steadfastly continue.
 We hope you agree.

KnowledgeBase Announces KnowledgeBase.net 2.0
KnowledgeBase announced the availability of KnowledgeBase.net 2.0. KnowledgeBase.net 2.0 builds on the same features and benefits as the previously released versions of this Web-based application and provides a system for self-help, customer support tools, help desk knowledge base, FAQ management, policies/procedures sharing, document management and product and project documentation.

eGain eService Webinars
eGain invites you to learn how eService makes it easier for your customers to do business with you, while reducing your company's cost of doing business. The eGain eService Advantage Webinar Series begins in September and continues through December 5, 2001. You may attend all the Webinars in the series, or pick and choose among the topics that interest you the most. Click Here

New Talk2Rep Contact Center
Talk2Rep announced it has opened a contact center in Tamarac, Florida to provide outsourced customer sales and support via voice and the Web.

Vignette Sets New Pricing
Vignette announced a new pricing model for licensing all of its applications, including the newly launched Vignette V6 software and its packaged applications, such as the Vignette Enterprise Application Portal. The new global pricing structure generally consists of standard, published prices for each Vignette application paired with a scaling factor for each additional processor on which the application will operate.

More Than 150 Customers Choose BroadVision
BroadVision announced that more than 150 customers have chosen BroadVision InfoExchange Portal as their platform for enterprise self-service. This platform aims to reduce complexity and IT costs by enabling enterprises to not only consolidate hundreds of static web sites into a small number of personalized, enterprise portals but also to provide access to back-office and front-office applications that most major organizations have installed.

SSPA Partners With Prometric Thomson Learning
The Service & Support Professionals Association (SSPA) and Prometric announced the launch of online testing for SSPA Certification Programs. The SSPA Certification Program - developed in conjunction with forty IT companies representing the IT industry, consists of support-centered, industry-tailored training and certification testing delivered over the internet using Prometric's web-based testing tool, PRIME. more »

CRM Taskforce Helps Governments
Onyx Software has formed a European-wide support team to help government departments make the most of Customer Relationship Management. This follows a recent survey by the company that showed the public sector lags far behind the private sector when it comes to implementing CRM.

NativeMinds Names VP
NativeMinds announced that Gordon Heinrich has joined the company's executive staff. In the role of vice president of worldwide services for NativeMinds, Heinrich will provide client services direction and drive continued excellence in customer and partner interaction and satisfaction through all phases of the sales cycle. more »

• ZAMBA Joins Cisco
  
• Cicero Announces Siebel Validation
  
• EDB Dolphin To Resell Hipbone