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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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ESI Announces New System
ESI - Expert Solutions International announced OptiWise, a contact center workforce management and optimization system. OptiWise forecasts call volumes and plans and schedules staff needed per shift.

NCR Adds Global Incident Management
Customers can create, monitor and troubleshoot hardware and software problems with the new Global Incident Management feature of NCR Corporation's online support portal. The enhancement to NCR Your Service reduces the need to use the telephone to report and resolve service incidents.

Staffware Announces Solution
Staffware announced the integrated CRM/workflow installation for an online university. Capella University, the nation's fastest growing accredited fully online university, has integrated the Staffware eCRM/Workflow solution to enable learner marketing initiatives as well as to increase admission speed and efficiency.

Oracle Adds AltaVista
AltaVista announced its search software group has entered into an alliance with Oracle for its Oracle Portal Partner Initiative. Under the agreement, AltaVista has made available two custom portlets that integrate AltaVista's search technology into enterprise portals developed with the Oracle9i Application Server portal framework. more »

Vividence Announces System
Vividence announced the availability of the Vividence eXperience Management System (XMS) 2.0 Suite. Vividence XMS is a Web-based network of software applications, customer experience methodology and research panels that aim to enable enterprises to capture the experience of their customers on the Web and uncover insights that lead to improved customer experience.

M-Tech Announces Wins
M-Tech announced that it has completed several new P-Synch enterprise license agreements with financial institutions with combined assets of over US$150 billion dollars. Included among these institutions are: City National Bank, Standard Chartered Bank, Bank of Hawaii and Discover Financial Services. more »

Acxiom Launches InfoBase
Acxiom announced the launch of the company's first InfoBase consumer data product for the United Kingdom. InfoBase Enhancement will be the company's first InfoBase data product entry in the market. Data enhancement is the process of overlaying, or supplementing, a marketer's existing customer data or prospect list with additional consumer demographic and lifestyle information.

Nortel Networks Selected By Cingular
Nortel Networks has been selected by Cingular Wireless to provide equipment for an ATM backbone network that will connect 87 markets throughout the United States. This network aims to provide Cingular Wireless with networking capabilities, as well as transport for Wireless Internet voice and data traffic.

xSellsys Unveils xSellsys V3
xSellsys announced the unveiling of xSellsys V3 with over 25 enterprise class upgrades. xSellsys has extended its' program to a true enterprise wide application, focusing on improving sales force effectiveness to the mid cap to large business markets.

Florida Power & Light Chooses Peregrine
Peregrine announced that Florida Power & Light is among the first to implement Peregrine's Fleet Web Applications. This Web- enabled front-end to FleetAnywhere aims to allow customers to enter vehicle maintenance data from off-site service and maintenance locations over the Web or through a company's intranet.

• InquisiteCorporate Launches
  
• ONE Chooses Convergys And Logica
  
• URSSAF Deploys Altitude
  
• MarketFirst Secures $19 Million
  
• ICT Group Announces Appointments