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Acxiom Launches Products
Acxiom announced the launch of the company's first InfoBase consumer data product for the United Kingdom. InfoBase Enhancement will be the company's first InfoBase data product entry in the market.

ServiceWare Debuts New Products
ServiceWare will unveil its new eService Accelerator Packages during a free Webcast on September 13. The customer self-service and call center productivity packages are designed for organizations looking to achieve success and minimize costs while improving their customer service and support operations. See www.serviceware.com/accelerator. more »

Applix Announces Credit Facility
Applix announced that it has secured a $5 million dollar credit facility from Silicon Valley Bank. Applix also announced that it is on track with forecasted expense savings this quarter and that its restructuring efforts are yielding favorable results. more »

P-Synch Wins In Financial Sector
M-Tech announced that it has completed several new P-Synch enterprise license agreements with financial institutions with combined assets of over US$150 billion dollars. Included among these institutions are: City National Bank, Standard Chartered Bank, and Bank of Hawaii. more »

Empirix Goes Live With Oracle
Oracle announced that Empirix is using the Oracle E-Business Suite Online to simplify and transform its business processes. By choosing to have the Oracle E-Business Suite delivered as an online service, Empirix has been able to reduce costs, streamline global business processes and improve operational efficiencies. more »

PCCW Implements NICE
NICE announced that PCCW (Pacific Century CyberWorks) in Hong Kong has implemented NICE's Customer Experience Management (CEM) solutions in six contact centers employing over 1500 agents. The CEM business platform aims to provide the ability to capture, evaluate, analyze and improve the customer experience to build lasting customer loyalty.

Vitesse Selects UniPress
UniPress announced that its FootPrints issue management software is being used by Vitesse Semiconductor Corporation. Vitesse has deployed FootPrints to automate the process of providing technical support to the company's 1200 employees. more »

Intellution Earns SCP Certification
Intellution announced that its iGlobalCare team has achieved certification under the Support Center Practices (SCP) Certification program. Intellution achieved certification after an audit of their Foxborough, MA support center. more »

BackWeb With Eastman Kodak
BackWeb announced that Eastman Kodak Company has selected the BackWeb Proactive solution to enable Kodak to deliver software updates directly to its customers through its customer portal.

• InterVoice-Brite Enhances OneVoice
  
• Mascot Standardizes On Siebel
  
• Baptist Health Selects Vignette
  
• MainControl And Tally Systems Partnership
  
• Avaya Spotlights Solutions
  
• Epicor At Softworld