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ePeople Announces Advisory Board
ePeople announced the creation of an advisory board that includes IT executives from companies including Airborne Express, Autodesk, The Clorox Company, EDS, Pacific Stock Exchange, Palm, Schlumberger Limited and Station Casinos. more »

Oxford Health Plans Implements Pragmatech
Pragmatech has announced that Oxford Health Plans is implementing Pragmatech's Proposal Automation Suite of products to help increase effectiveness and efficiency in communicating with current clients, as well as proposing new business opportunities. more »

Metavante Signs Bank Of Marin
Bank of Marin has implemented the Metavante Enterprise Contact Management in its suite of CRM products and services. With Metavante, Bank of Marin is committed to providing its customers with personal service and partnership achieved through technology within the framework of a customer care philosophy. more »

Golden 1 With Firepond
Firepond announced that Golden 1 Credit Union is a new customer of its eServicePerformer solution. Golden 1 will use Firepond's online customer assistance solution to read incoming email messages, rate their importance, route them to the most appropriate channel, where a personalized response will be generated and either sent back directly to the customer or to a customer service agent for approval before dispatching.

SSPA Partners With CMP Media
The Service & Support Professionals Association (SSPA) and CMP Media announced an agreement for SSPA Certification courses to be included at the Call Center & CRM Demo & Conference, November 8-9, 2001 in San Diego, California. more »

Netegrity And PeopleSoft Partner
Netegrity announced a partnership with PeopleSoft. Netegrity has integrated its SiteMinder platform with PeopleSoft 8 to enable corporations to manage applications and users from a centralized point in order to reduces costs and simplify administration.

Onyx Software With IBM Global Services
Onyx Software has expanded its relationship with IBM to include IBM Global Services CRM Solution Services. IBM and Onyx will initially focus on providing enterprise CRM solutions that deliver ROI to mid-market customers.

Oracle OpenWorld
Oracle opened registration to a conference dedicated to Oracle technology, Oracle OpenWorld. The conference, which offers education for developers, database administrators, line-of-business executives, customers and partners, will be held December 2-7, 2001, at Moscone Center, San Francisco. more »

Intersil Selects Vignette
Vignette announced that Intersil has selected Vignette applications for a redeployment of the company's corporate Web site, http://www.intersil.com/. Intersil needed a solution to manage its thousands of pages of data and product specifications that would enhance its Microsoft environment with content management and personalization capabilities.

• Advertising.com Standardizes On Siebel
  
• Exchange Secures $20.5 Million
  
• Davox Names New President
  
• Grocery Store Chain With Blue Martini
  
• NICE Systems Expands In Asia