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Optimizing Customer Support
October 23-24, 2001 Silicon Valley, CA |
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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.
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Today's News
PeopleSoft And Incentive Systems Collaborate Incentive Systems announced an alliance relationship with PeopleSoft under which Incentive Systems will develop an integration to PeopleSoft software to enable companies to maximize return on investment for their CRM initiatives. The integration offered by Incentive Systems, when used with PeopleSoft CRM, can empower companies of all sizes to align and improve employee performance.
RareMethod Launches Service RareMethod Creative Studio has created MethodMail, an email application targeted at business marketers. MethodMail aims to combine the power of TV with the results of direct mail and the interactivity of the Internet to form marketing tools. With MethodMail, http://www.methodmail.net, you can create an email campaign that aims to integrate with existing brands and messaging.
Noble Systems Announces System Noble Systems announced a new product for small to medium sized contact centers called ATOMS Small Business System (SBS). This version of the company's Automated Telephony Organization Management System (ATOMS) product gives smaller service bureaus, telecommunications companies, collections agencies, publishing firms and other businesses the capacity to implement custom inbound and outbound campaigns and CRM strategies.
Special Olympics Implements Everdream Everdream announced that it has been chosen by Special Olympics Texas to implement an IT infrastructure for all of its locations. Everdream will provide hardware, software, office applications and remote data backup for employees, with a service guarantee based on a single point of contact and accountability for all desktop management services. more »
Pivotal And Intel Sign Agreement Pivotal announced the signing of a business development initiative with Intel. The companies are joining forces to deliver the Pivotal Demand Chain Management solution suite on Microsoft .NET Enterprise Servers combined with Intel Solution Services to Global 2000 companies. This agreement includes joint sales, marketing, service and product development initiatives.
West-Net Selects VocalConnect West-Net UK, a business management group that designs and installs Virtual Private Networks (VPN) for various Telecommunications companies, signed a contract to incorporate VocalConnect premier level technologies into their product offerings. VocalConnect(tm) expands Web-based Customer Interaction beyond E-mail to Web-based Chat, Web Page Collaboration, Scheduled Call Back and Live VoIP Telephone Conversations.
Onyx Achieves Win 2000 Datacenter Server Ceritification Onyx Software and Microsoft announced that Onyx is the first business applications vendor to pass the certification program for Microsoft Windows 2000 Datacenter Server. Onyx passed the rigorous testing process for Datacenter Server conducted by VeriTest, the independent IT product testing division of Lionbridge Technologies.
Silverline Implements Siebel Silverline announced that it has implemented a CRM system based on Siebel's eBusiness MidMarket Edition product for business process integration (BPI) software provider Metaserver. Metaserver is a BPI software provider that enables organizations to identify, diagram, and deploy a solution for automating business processes over the Web.
Other News
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Aaron Zornes META Group |
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| Stock Index |
| RealMarket | 56.74 | +1.07% |
| Stock Index: | Tell me more |
| Dow Jones | 09,949.75 | +0.11% |
| Nasdaq | 1,805.43 | +0.77% |
| S&P 500 | 1,133.58 | +0.22% |
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| Apac Cust Svc | 2.90 | +0.32 |
| Applix Inc | 1.05 | +0.06 |
| Apropos Tech | 1.70 | +0.05 |
| Ask Jeeves Inc | .97 | +0.02 |
| Aspect Comms | 4.81 | -0.19 |
| AVAYA | 11.36 | +0.20 |
| Blue Martini | 1.00 | +0.00 |
| Broadvision | 1.29 | -0.24 |
| Chordiant Sftwr | 2.84 | +0.00 |
| Convergys Cp | 28.07 | +0.11 |
| Davox Corp | 9.46 | -0.19 |
| Delano Tech Cp | .25 | -0.01 |
| E.piphany Inc | 6.44 | +0.09 |
| eGain Comms Cp | 1.66 | +0.08 |
| eLoyalty Corp | .85 | +0.13 |
| Eshare Tech | 2.51 | +0.09 |
| Firepond Inc | .71 | +0.06 |
| HNC Software | 21.11 | +0.91 |
| ICT Group Inc | 12.54 | -0.01 |
| Interact Intell | 6.20 | +0.19 |
| Interv Brite | 11.31 | -0.24 |
| Kana Comms | .85 | -0.05 |
| Liveperson Inc | .12 | +0.00 |
| NICE | 13.99 | +0.36 |
| Nortel Networks | 6.26 | -0.06 |
| Onyx Software | 3.42 | -0.18 |
| Oracle | 12.21 | +0.12 |
| Pegasystems Inc | 3.36 | -0.22 |
| PeopleSoft | 34.48 | +2.64 |
| Peregrine Sys | 26.18 | -0.22 |
| Pivotal Corp | 6.68 | -0.62 |
| Primus Knowldge | 2.40 | -0.07 |
| Rainmaker Sys | .35 | +0.00 |
| SAP | 34.49 | +0.35 |
| Selectica Inc | 3.92 | +0.37 |
| ServiceWare | .30 | +0.02 |
| Siebel Systems | 21.60 | +0.55 |
| Sitel Corp | 1.65 | +0.15 |
| Support.com | 3.65 | -0.25 |
| Sykes Enterpris | 9.26 | +0.18 |
| Syntellect | 1.19 | +0.07 |
| Teletech Hldgs | 8.19 | +0.12 |
| Vignette Corp | 6.83 | -0.01 |
| ViryaNet | .97 | +0.03 |
| West Teleserv | 24.99 | +1.25 |
| Witness Systems | 8.24 | +0.19 |
| Xchange | .34 | +0.00 |
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| As of close 09/03/2001 |
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