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ServiceWare Introduces eService Accelerator
ServiceWare announced eService Accelerator Packages that are designed to meet customers' needs for an entry point for customer self-service and call center productivity. Based on its eService Suite product line and complimented by its world-class professional services teams, ServiceWare's accelerator packages aims to help organizations address current market needs by achieving success while minimizing costs. more »

Firepond Releases SalesPerformer Suite 2.5
Firepond announced the general availability of its SalesPerformer Suite Version 2.5. The new release features enhancements for simpler, shorter implementations and easier maintenance, even for global multi-channel, multi-lingual systems.

Applix Announces Rapid Results
Applix announced the roll-out of Applix Rapid Results, a methodology that aims to enable companies to achieve fast CRM and analytic implementations with high return-on-investment and low total cost of ownership. more »

HP Completes Acquisition Of Trinagy
Hewlett-Packard announced that it has completed the acquisition of Trinagy. Trinagy's software will augment the HP OpenView e-services management software portfolio. See more at www.hp.com/openview.

Yantra Integration of Group 1 Web Service
Group 1 Software announced that Yantra Corporation has integrated Group 1's HotData service into its Multi-Enterprise Commerce Management Suite. Yantra's advanced applications aim to enable companies to coordinate, manage and monitor orders, inventory and supply across their extended trading networks.

PeopleSoft Unveils Management Applications
PeopleSoft announced it has added new collaborative business planning products to its Enterprise Performance Management solution. The new products include PeopleSoft 8 Business Planning and Budgeting, Customer Behavior Modeling (CBM), Workforce Planning, and four solution-specific data warehouses.

Fulfillment Plus Offers Call Center Services
Fulfillment Plus offers outsourced call center services for peak time overflow. Designed to enhance consumer loyalty, FFP's web enabled teleservice center provides personalized customer care to handle high volume call periods in the telecommunications, retail and e-commerce industries.

Talisma Expands In Japan
Talisma announced an agreement with Vital Information of Tokyo, Japan to become a preferred reseller of Talisma solutions in Japan. As part of the partnership, Vital will provide localization including product and documentation translations for the Talisma product line. more »

Ask Jeeves Taps Raindance
Ask Jeeves has selected Raindance Communications to provide integrated Web and phone conferencing services to its employees and clients worldwide. Ask Jeeves uses Raindance's services for day-to-day meetings, all-employee company calls and sessions with outside companies.

deuxo Secures $10 Million
deuxo announced a $10 million Series B financing. Anschutz Investment Company led the round, with participation from founding investors SBVC (SOFTBANK Venture Capital) and Sequel Venture Partners. more »

• Blue Martini And Andersen For Ariba
  
• iRevolution With CRM
  
• Comcast Selects KANA
  
• ITApps Teams Up with NICE Systems
  
• Tivoli And F5 Networks Launch Alliance
  
• Knowlagent Signs New Customers
  
• Kanisa Secures $30 Million
  
• Pivotal Appoints President