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PeopleSoft Intros New Mobile Technology
PeopleSoft announced the next generation of mobile technology. The new mobile technology, called the PeopleSoft Mobile Agent, represents a technology breakthrough. Based on HTML, HTTP, and XML, this new technology extends the PeopleSoft Internet Architecture to mobile professionals, enabling users to work offline, then synchronize data from anywhere - all that is required is an internet connection.

Magic Software Intros Magic CRM
Magic Americas, Magic Software Enterprises' North American subsidiary, introduced Magic CRM powered by Adapt. Magic CRM is designed to allow mid-sized companies an integrated view of their customers. In addition to modules for targeted mass marketing, advanced sales automation, and complete customer service, Magic CRM also includes pre-built, real-time accounting/ERP interfaces

AEROChain to Use Oracle E-Business Suite
Oracle in Brazil announced plans to develop AEROChain, a marketplace from Embraer, at commercial aircraft manufacturer, and ATR, an aircraft manufacturer of 40 to 70 seat turboprops. AEROChain will serve the spare parts and maintenance service needs of customers and suppliers to both companies and focus on inventory planning and maintenance collaboration across the supply chain. more »

Interface Announces New Integration Service
Interface Software announced a new professional services offering for InterAction customers seeking to harness financial data from their Elite time & billing system for client relationship management initiatives. The new service will allow professionals and marketing teams to integrate their financial data with other Relationship Intelligence sourced in InterAction.

Olan Mills With Magic Service Desk
Magic Solutions announced that Olan Mills implemented its browser-based Magic Total Service Desk (TSD) solution in nine days. Olan Mills utilizes Magic's asset management and problem management functionalities for their application help desk, remote site support, problem resolution and inventory tracking across its stores. more »

US Consumers Gladly Provide Data to Retailers
Research revealed today shows US consumers understand and accept the rewards of disclosing personal information to retailers. Eight in ten consumers think that retailers that track and analyze what their customers buy are more likely to be in touch with what their customers really want. Commissioned by Quadstone, a provider of analytics for customer loyalty solutions, the research also shows that three in five consumers do not mind sharing information about what they buy with a retailer in return for a good quality reward program.

Sprint and Finali Ally
Sprint announced that Finali has joined the ranks of the Sprint Enabling Application Service Provider program. Finali will support Sprint's customer service focus by providing a turnkey online sales and customer care package including consulting, eCRM technology, dedicated live agents, and patented automated agents.

BroadVision Powers E-Government Initiatives
BroadVision announced that the Small Business Service (SBS), an agency within the UK government that champions small businesses in the UK, has gone live with its ``Business Link'' site powered by BroadVisionapplications. The new site is part of the UK government's overall drive to improve the quality of business support available to small businesses.

Peregrine Completes Acquisition of Remedy
Peregrine Systems announced that it has completed the acquisition of Remedy Corporation following a vote of Remedy shareholders. The acquisition creates a company with unique strengths based on complementary technologies and distribution channels. Remedy's AR System offers custom applications in service management for both midsize and enterprise customers. Peregrine offers Infrastructure Management and Employee Relationship Management solutions for enterprise customers with large, complex infrastructures.

SSPA Announces TechExcel As New SVA Member
The Service & Support Professionals Association (SSPA), announced that TechExcel, a developer of intelligent software solutions that optimize today's business processes, has joined the Service Vendor Alliance (SVA). The primary focus of SVA is to increase the visibility of vendors and suppliers within the IT service and support community. more »

• Zurich Standardizes on Siebel Financial
  
• Gartner Lists Interactive Intelligence as Visionary
  
• SageCircle Sponsors SVAMA
  
• Avellino Partners With Innovative Systems
  
• New Knowlagent Member
  
• Vignette Hires Neil Weston
  
• Avaya Names Regional President
  
• Servigistics Appoints New Execs