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ViryaNet Intros Voice Portal
ViryaNet announced the release of ViryaNet Voice Portal, which is a component of the Company’s Service Hub 5.0 release. ViryaNet Voice Portal allows field engineers to access new calls; obtain detailed information about assignments; and report time-critical information, labor, travel time, and expenses using natural voice commands from any land-line or cellular phone. more »

UniPress Offers Online Information Desk
UniPress announced that its FootPrints software enables organizations to create an “online information desk” to track and manage information, projects, and everyday issues and tasks across the organization. FootPrints aims to provide a tool for users and project teams to centralize and track communication while collaborating on projects via the Internet. more »

Vignette Engines Power Nissan
Vignette announced that Nissan Motor has relaunched two U.S. Web sites, www.nissandriven.com and www.infiniti.com, powered by Vignette applications. Since the relaunch, the sites have received recognition for outstanding design and functionality from the Web developer portal designinteract.com.

Xchange and Sane Solutions Partner
Xchangeand Sane Solutions announced an agreement to package and sell Sane's NetTracker eBusiness Edition software with the Xchange Analytics eCommerce module. Xchange will embed NetTracker in the Xchange eCommerce module as the Web data extraction and transformation (ETL) component, enabling analysis of online individual clickstream data and offline customer data.

SmartSales Releases Update
SmartSales announced the release of OutSmart Workgroups 3.1, an update to its suite of CRM Sales products. The OutSmart solution works within Microsoft Outlook, and enables sales users to access their customer data from their computers, regardless of whether or not they are connected to their company's network.

Toro and Gage Utilize Astute
Astute announced the deployment of its PowerCenter CRM system for The Toro Company and Gage Customer Service. The PowerCenter system is being used to manage consumer relations and gain insight on consumer trends in Toro's Customer Care and Aftermarket Services area.

PPL Electric Utilities Selects Aspect
Aspect Communications announced that PPL Electric Utilities has selected the Aspect Contact Server to aid its mission-critical customer service operations. PPL Electric Utilities will integrate its contact center with its back-office systems to maintain accurate, up-to-date reports on service interruptions, so the utility can minimize disruptions caused by severe weather.

Pragmatech Named to NE Fast 50
Pragmatech Software announced it has been named to the New England Technology Fast 50 Program. This annual ranking of the 50 fastest-growing technology companies in the area is presented by Deloitte & Touche and Hale and Dorr, LLP. Rankings are based on the percentage of growth in revenues over a 5-year period from 1996 to 2000. more »

SSPA Founder Bill Rose Recognized
The Service & Support Professionals Association (SSPA) announced that Bill Rose, SSPA Founder/Executive Director has been recognized by the CallCenter Magazine as one of the Call Center Pioneers of 2001. Each year, the CallCenter Magazine recognizes leaders who contribute to the growth of customer service as a professional discipline. more »

Vertical Solutions Announces Users Conference
Vertical Solutions announced that they will be holding their annual PowerHelp Users Network (PHUN) Conference. Clients will be receiving a firsthand look at VSI’s latest totally WEB based version of PowerHelp Millennium. more »

• MDSI Announces Siebel Validation
  
• smartFOCUS And FINEOS Partner
  
• Galileo Selects NewWorld
  
• VirtualCom Selects Primal
  
• eOn Provides For Air Navigation Service