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MobileOne Selects Chordiant
Chordiant announced that MobileOne has chosen Chordiant Marketing Director to create, execute and analyze its marketing campaigns. Chordiant Unifying CRM Solution applications enable the MobileOne marketing teams to create targeted and personalized campaigns by matching relevant offers with appropriate channels and customer segments. more »

Oracle Manages Sales Forecasts For HP
Oracle announced it has installed Oracle Sales Online for use within Hewlett-Packard Company. Oracle Sales Online is designed to give companies a 360-degree view of all customer interactions and help provide an improved total customer experience, while streamlining sales operations. more »

Support.com Extends Solution
Support.com announced the extension of its Resolution Suite software platform to the RIM BlackBerry and Microsoft Pocket PC platforms, underscoring its commitment to provide pervasive technical support for an increasingly connected computing environment. more »

Astea Standardizes on RPA Wireless
Astea announced that it has completed development of AllianceLink for RPA, an interface that standardizes integration of Astea's AlliancePager module with RPA Wireless Gateway Services, enabling mobile deployment of Astea's AllianceEnterprise eCRM Suite. The RPA Wireless Gateway allows companies to fully utilize one- and two-way wireless communications. more »

NativeMinds Announces Siebel Validation
NativeMinds announced that the integration between its NeuroServer 3.0 and Siebel eBusiness Applications version 6.0 has been validated by Siebel Systems. more »

Respond Names President
Respond announced the appointment of two new executives to lead worldwide and local company growth through the release of its new suite of customer retention and loyalty products and services. Respond named Richard Morrison President of Respond's US operations, leading local tactical direction to drive the company's vision in the US marketplace. Ken Buda has been named vice president of product management. more »

Support Center University Announces Workshop Series
Support Center University announced its first series of workshops to be presented in Boston, Denver, and the San Francisco/Silicon Valley area. The 2-day, hands-on training workshop is titled "Optimizing Customer Support" and will be presented by Dave Brown, the university's president. more »

TECHMAR Named To Fast 50 List
TECHMAR has been named to the New England Technology Fast 50 Program, an annual ranking of the 50 fastest-growing technology companies in the area, presented by Deloitte & Touche and Hale and Dorrand sponsored in association with Mazonson, Nasdaq, Trinity Communications and Mass High Tech. more »

Intecom Unveils Call Center Management
Intecom's introduced Centergy Version 1.2. With Centergy, management can view real-time performance data -- ranging in scope from the individual agent to the enterprise level -- regardless of where the agents and centers are located.

Harte-Hanks Announces Allink Agent 3.5
Harte-Hanks announced the immediate availability of Allink Agent 3.5. Allink Agent 3.5 is a marketing engine that triggers personalized, multichannel communications whenever a customer makes a transaction or indicates some other form of changing behavior.

• Allstate Selects MarketSoft
  
• CAS CP iSales 2.0
  
• Escalate Launches Solution
  
• IT Masters Releases MasterAnalyzer
  
• Fused Solutions Releases New Version
  
• Funk Latest Version Is Windows 2000 Ready
  
• First National Banks On Fineos
  
• eWare Signs Deal With Mitsui