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Talisma Adds To eCRM Suite
Talisma and Hipbone announced an OEM relationship. Under the agreement, Talisma has expanded live customer support options for its list of customers by integrating Hipbone's co-browsing technology into its eCRM suite of product offerings. more »

Rainmaker Launches Services for Caldera
Rainmaker Systems, outsource provider of Internet-enabled sales and marketing services, has launched its services for Caldera. Rainmaker is selling and renewing support and maintenance contracts for Caldera's UNIX and Linux Operating System product lines in North America. Rainmaker is targeting existing customers to renew their contracts, and selling contracts to new customers in conjunction with their initial investment in Caldera products.

Astea Standardizes On RPA
Astea announced that it has completed development of AllianceLink for RPA, an interface that standardizes integration of Astea's AlliancePager module with RPA Wireless Gateway Services, aiming to enable mobile deployment of Astea's AllianceEnterprise eCRM Suite with customers' preferred wireless devices and carriers. more »

POSCO Live on Oracle E-Business
Oracle announced that POSCO is live on the Oracle(r) E-Business Suite. POSCO transformed its entire organization to meet a new global standard. It redesigned the organization and its business processes to help reduce redundancies while building a digital system to meet management's business strategy of raising business efficiency and maximizing corporate value. POSCO is using the Oracle E-Business Suite to create a customer-oriented infrastructure . more »

Novell Selects Control-F1
Control-F1 announced that Novell has chosen Control-F1 as its eSupport solution. Control-F1 will be offered as part of an online support suite to Novell clients world-wide. more »

RELERA Selects deuxo
deuxo announced that RELERA has chosen to use the deuxo Intelligent Optimization solution to add sales lead evolution functionality to the company's Siebel Systems CRM system. RELERA, a provider of outsourced managed hosting and IT solutions, will use the deuxo software to evolve sales prospects prior to transferring them into the SFA system. more »

SSPA Announces QUIQ
The Service & Support Professionals Association (SSPA) announced that QUIQ has joined the SSPA Service Vendor Alliance (SVA), a membership organization dedicated to bringing IT support service buyers and sellers together online. more »

ZAMBA Selected By Great Plains
ZAMBA announced that it was selected by Microsoft Great Plains Business Solutions to provide Siebel Systems consulting services. ZAMBA is assisting Microsoft Great Plains by providing Siebel Systems development services to help configure Web access to sales information. more »

3Com Saves With Primus
3Com announced it saved an estimated $16.8 million dollars in 2000 by automating its technical support operations using Primus eServer and Primus eSupport. Additionally, 3Com customers cited the benefits of automated technical support, such as easy access, reliable response, and fast dissemination of new information. more »

NativeMinds Awarded Patent
NativeMinds announced that the U.S. Patent and Trademark Office assigned patent number 6,259,969 to NativeMinds for its Example Verification technology. Example Verification -- a key component of NativeMinds' product, NeuroServer -- automates the testing of new information added to a virtual representative's knowledge base. more »

Siebel and IBM Team for Small to Medium-Sized Businesses
Siebel and IBM announced worldwide availability of Siebel eBusiness Applications on IBM eServer iSeries for small to medium-sized enterprises. Siebel eBusiness Applications can now be deployed on the IBM eServer iSeries platform and integrated with back office and legacy software packages. Siebel eBusiness Applications are available across the entire IBM eServer product line.

• Companies Renew Contracts With Jeeves
  
• Witness Equips Channel Partners
  
• Interactive Intelligence And PT Asaba Sign Agreement
  
• CSG Systems and Remedy Form Alliance
  
• Home Depot Builds Online Success with BroadVision
  
• Vignette Awarded Top Spot in Forrester TechRankings