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RightNow Announces Locator
RightNow announced the availability of the newest member of their eService product family. RightNow Locator is a solution that aims to enable companies to link their Web presence with their bricks-and-mortar locations. more »

FrontRange Solutions Adds Voice Recognition Capability To Goldmine
FrontRange announced that it will provide GoldMine 5.5 customer management users the ability for mobile telephone voice access through the Sound Advantage Natural Dialog Interface by Sound Advantage. FrontRange has agreed to sell GoldMine PLUS Voice powered by SANDi CRM to its network of Solutions Partners for placement in their customer sites. more »

Support Center University Announces Founding Sponsors
AFSMI, Customer Support Management Magazine, RealMarket (publisher of RealMarket Today!), and SupportIndustry.com have agreed to back Support Center University's efforts to provide management training programs. Each Founding Sponsor will have a seat on the university's Advisory Board of Directors, which will help define the university's curriculum, select faculty, and ensure that the training programs meet the needs of the industry. more »

RightNow Expands License Of Expertcity
Expertcity announced that RightNow has expanded its license of Expertcity DesktopStreaming online customer support solution. DesktopStreaming aims to allow RightNow's customer support representatives to assist their customers in real time. more »

CRM Solutions To Market Webhelp
Webhelp and CRM Solutions have joined forces to market online customer support solutions collaboratively. Under an agreement between the two companies, CSI will market Webhelp's ARENA eCRM technology platform that offers interaction capabilities as well as a set of customer communication and management applications. more »

Quaero Announces SpringBoard
Quaero announced Quaero Springboard, a service designed to address companies' needs for customer communication services without incurring large upfront CRM investments. Quaero SpringBoard aims to ensure marketing and technology executives have the operational freedom and financial flexibility while achieving rapid return on investment on their CRM strategies.

Synchrony And Cognos Partner
Synchrony announced it has formed a partnership with Cognos. Synchrony-Cognos customers are finding that CRM solutions that offer integrated channels, plus a reporting and analytics capability, deliver real business benefits.

Selectica Deployed At Cisco
Selectica announced that it has completed the initial deployment of the Selectica Interactive Selling System to power Cisco Systems' worldwide configuration platform. The implementation represents the first phase in what will eventually be a complete conversion of Cisco's existing Internet and intranet configuration solutions to a Selectica platform.

Teloquent Integrates Speech Recognition
Teloquent announced at the International Call Center Management Conference and Expo (ICCM) that it has integrated automated speech recognition (ASR) technology into Teloquent Interchange, an open, multiple communication software platform that integrates call center and CRM systems.

• Ross Stores Selects PeopleSoft
  
• Witness And STI Knowledge Host Webinar
  
• Credit Union Uses LivePerson
  
• DataDistilleries With Siebel
  
• Entigo For IBM WebSphere
  
• StorageTek With NCR
  
• BroadVision Financial Services Conference