Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free and they must confirm to receive it) and get a new free white paper from Onyx -"Charting a Course for CRM Success in a Turbulent Economy". Find reasons for CRM failures and learn how to avoid this same fate. Subscribe Now!

J.D. Edwards To Acquire YOUcentric
J.D. Edwards announced the execution of a definitive agreement to acquire YOUcentric. YOUcentric is a privately-held provider of Java-based customer relationship management (CRM) software, including applications for sales force automation, campaign management, contact center management, and partner relationship management. more »

Control-F1 Named Best-in-Class Winner
Control-F1 has been named a Best-in-Class winner in The Third Annual Users Choice Awards, sponsored by Customer Support Management magazine and RealMarket. The company's eSupport solution was entered in the category of Assisted Service Solutions. more »

Nortel Delivers IP PBX Solution
Nortel Networks has delivered the latest version of Business Communications Manager, adding more than 20 new features to its IP (Internet Protocol) PBX (private branch exchange) solution for single- and multi-site businesses and branch offices. Features include desktop Internet Telephony, wireless IP, site-to-site VPN, Web-enabled call center capability, simplified file sharing, and browser-based management to its collection of IP-enabled and pure IP solutions.

Fujifilm Canada Selects Astea
Astea announced that Fuji Photo Film Canada will upgrade customer relationship management with Astea's AllianceEnterprise eCRM Suite. The Astea software will support Fujifilm Canada's call centers in Mississauga, Montreal and Vancouver, and nationwide field service delivery, including new mobile CRM capabilities. more »

Logistics.com Implements Onyx
Onyx announced that Logistics.com completed implementation of the Onyx solution in a six-week time frame to provide its employees with CRM capabilities. Use of the Onyx system gives Logistics.com access to critical customer information across the enterprise, enabling the company to align around the customer for enhanced service quality.

New Applix Customers
Applix reports it has continued to earn new customers, repeat business and new partnership deals. Some of the new customers include Allianz Capital Partner, Berkley Underwriting, GE Commercial, General Mills, Network Dynamics, Siemens Transportation Systems, Standard & Poors, and Visaer, Inc. more »

Firepond Deployment Of eServicePerformer
Firepond announced that two new customers of its eServicePerformer Contact Center and Answer solutions have completed their implementations and begun to generate results. The eServicePerformer Suite includes an information center that utilizes customer history and information from web, email and chat interactions to ensure that service agents have complete and timely information to deliver customer assistance across email and chat channels.

FaceTime And eLoyalty Partner
FaceTime announced that it has entered into a marketing alliance with eLoyalty. As part of this alliance, eLoyalty will leverage FaceTime's Instant Message Director as part of their managed services offerings to provide call centers with the ability to improve first call resolution by enabling problem solving and escalation to appropriate knowledge resources.

Proscape With Operon
Proscape announced a marketing agreement partnership with Operon Networks. The partnership provides pharmaceutical enterprises with the ability to maximize prescription sales by arming marketing departments and sales representatives with targeted, customized messages for each physician based on the physician's profile, prescribing history, medical education history and formulary restrictions, and, integrated with information captured during each sales detail.

• AlterEgo Joins Siebel Alliance
  
• Apropos Gets CA Certified
  
• TISCOR Dials Into Wireless Area
  
• Allstate Selects MarketSoft
  
• Telenor Mobil Chooses Convergys
  
• MyAlert And BroadVision Expand Partnership
  
• Aspect Wins Best Of Show