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Webhelp Announces Licensing Deal
Webhelp announced that it will license its ARENA eCRM technology platform to Morris Murdock Travel. This deal aims to enable Morris Murdock Travel's current call center support team to use Webhelp's chat technology to reach more clients and widen the scope of their support offering. more »

Pivotal Ships Oracle Edition
Pivotal announced the availability of the Pivotal Demand Chain Management solution, Oracle Edition. This solution aims to allow Pivotal to target the $2.4 billion Oracle database market. more »

Astea Wireless CRM Solutions
Astea has been offering wireless, integrated CRM solutions for many years that are used by Fortune 500 companies that sell and service equipment. Last Spring, Astea introduced a suite of mobile CRM applications and has completed first shipments of its lates product line, again, to Fortune 500 companies. more »

Remedy Announces Free Tool
Remedy announced the availability of a free utility that enables Global 2000 IT managers to offer wireless access to corporate data via RIM (Research In Motion) BlackBerry devices. Customers can access information stored in Remedy's Action Request System applications via BlackBerry devices and, in turn, benefit from increased productivity by staying connected to the office.

Hutchison 3G Selects Chordiant
Hutchison 3G announced that it has selected Chordiant as its CRM supplier for customer interaction management. Chordiant will handle operational CRM functions for Hutchison 3G subscribers across multiple channels. more »

ScreamingMedia Bundled With BroadVision
ScreamingMedia and BroadVision announced a technology agreement that will bundle a trial version of ScreamingMedia's SiteWare software with BroadVision InfoExchange Portal, giving customers direct access to ScreamingMedia's content through customizable ``content portlets.'' The trial version of SiteWare will be distributed with each license of BroadVision InfoExchange Portal, providing free 30-day access to ScreamingMedia's content solutions.

33 Government Agencies Select RightNow
RightNow announced that more than 33 federal and state government agencies have selected RightNow Web eService Center to improve their customer support operations. Among the agencies that have chosen RightNow Web are the Social Security Administration, Colorado Department of Revenue, the U.S. Postal Service, Air Reserve Personnel Center, Veterans Benefits Administration, and Medicare. more »

NativeMinds Enhances NeuroServer
NativeMinds announced new enhancements to NeuroServer. In addition to support for IBM DB2 databases, the enhanced NeuroServer now makes it possible to create and run multiple vReps on a single server, which can significantly lower hardware, development and maintenance costs. more »

Witness Selects Expertcity
Expertcity announced that Witness Systems has licensed its GoToMyPC service. With GoToMyPC, Witness Systems has secure, direct access to its large base of Global 2000 customers and their solutions, which allows the company to provide service and support from any Internet location. more »

IBM And SAS Create Alliance
IBM and SAS announced a new alliance that will deliver solutions for analytical CRM to customers in specific industries, starting with financial services and telecommunications. The two companies will enhance each other's offerings to customers and further integrate technologies.

• OppenheimerFunds With NICE
  
• Firstdoor Leverages KANA
  
• Newgen To Provide For Volvo
  
• AIU Selects Vignette
  
• NCR Announces Deal With Bank of China
  
• Bank Of Ireland Deposits Xchange
  
• Firepond Earns Award
  
• SmartSales Reports Revenue