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PeopleSoft Launches Program
PeopleSoft announced it has launched a new reporting software partner program for Enterprise Performance Management (EPM) customers. The program provides customers the flexibility to integrate third-party reporting products that complement PeopleSoft's Enterprise Performance Management solution.

Selectica Releases ACE 5.0
Selectica announced the availability of ACE 5.0, a software suite for configuring, pricing and ordering custom-designed products and services. With the ACE 5.0 rollout, Selectica delivers an array of guided-selling capabilities.

RightNow And MarketFirst Solution
RightNow announced a partnership with MarketFirst. Together, the companies offer a solution for streamlining lead generation, qualification, and distribution processes -- delivering information about qualified prospects to the appropriate sales channel. more »

TeamShare Integrates With Microsoft
TeamShare announced the integration of its tTrack issue and defect tracking solution with Microsoft Project 2000. TeamShare is integrating its issue-tracking solution, tTrack, with Microsoft Project. more »

Broad Daylight With Cisco
Broad Daylight announced a relationship with Cisco Systems that aims to reduce costs and improve customer service for Fortune 1000 companies. Broad Daylight has joined the Cisco Customer Contact Technology Partner Program (TPP) and has integrated the Cisco on-line collaboration and chat solution, Cisco Collaboration Server, with Broad Daylight's solution for Web self-service, Broad Mind. This integration aims to bridge the gap between customer self-service and assisted support on the Web.

S.H.R. Group Selects ViryaNet
ViryaNet announced that S.H.R. Group has selected ViryaNet Service Hub. S.H.R. Group will use Service Hub to log and accept customer calls, schedule and dispatch field engineers, and report and close calls from the customer site. more »

SSPA Partners With Quaero
The Service & Support Professionals Association (SSPA) and Quaero announced the launch of a new section "CRM Corner" to be included in the weekly SSPA SupportWeek Infoletter. SupportWeek is a publication for service and support professionals in the IT Industry. more »

SLC Selects MicroStrategy
MicroStrategy announced that the Student Loans Company (SLC) has chosen the MicroStrategy 7 Business Intelligence Platform. After considering tools from Cognos and Oracle, SLC chose the MicroStrategy platform for its ability to administer Web-based issues to a large user base.

Interactive Intelligence And Comark Agreement
Interactive Intelligence and Comark signed a contract effective last month, allowing Comark to supply servers from Compaq, HP, IBM and other mainstream hardware vendors for use with interaction management software from Interactive Intelligence. Comark will offer the servers to Interactive Intelligence resellers and direct customers throughout North America.

America West Taps KANA
KANA announced that America West Airlines has deployed KANA Response, an e-mail management solution, to strengthen relationships with its customers and business partners while reducing costs in the contact center. America West chose KANA Response enterprise edition for customer service agents in multiple departments throughout the company. With KANA Response, America West has doubled its agent productivity and increased customer satisfaction.

• Ogilvy & Mather With mySAP
  
• HNTB Selects Hyperion
  
• Kohls With Blue Martini
  
• UNM With Peregrine
  
• TIAA-CREF With Vignette
  
• Lietuvos Telekomas Standardizes On Siebel
  
• Magic Software Announces Results