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Connor Launches Package
Connor Information Technology, www.citl-org.com launched their web enabled Customer relationship management package. The Company has developed a web-enabled, WAP enabled, Palm Compatible CRM system- netCRM.

PeopleSoft Delivers For Healthcare
PeopleSoft announced new functionality for PeopleSoft 8 Materials Management designed specifically for the healthcare industry. The new Materials Management solution aims to automate the purchasing process from sourcing to requisition to payment.

Commence Announces Upgrade
Commence announced the availability of Commence Relationship Management (Commence RM), the release of the company's flagship CRM solution, Commence 2000. The new Commence RM features an account management database with an integrated suite of pre-built, customizable applications that supports a range of business applications - including sales force automation, marketing campaign automation, customer service, contact management, and help desk initiatives.

IBM Broadens Relationship With Support.com
Support.com announced that IBM Global Services will use Support.com's software platform in its new Virtual Help Desk solution. IBM's Virtual Help Desk is designed to alleviate the costs associated with corporate help desks and transform them into operations by diagnosing and electronically solving technical problems. more »

Pivotal And Interpath Expand Agreement
Pivotal and Interpath announced the signing of a business development agreement. Interpath is the preferred ASP provider for the Pivotal Demand Chain Management solution suite in the United States and Australia. Together the companies are targeting Global 1000 and mid-enterprise companies with a hosted solution that integrates sales, marketing and service processes.

Telecoms Capitalize On RightNow
RightNow announced that 63 telecom companies have selected RightNow Web eService Center as their Internet customer service solution. The companies, which include AT&T, British Telecom, Singapore Telecom, Sonera (Finland), Sprint, MCI/WorldCom, and VoiceStream Wireless, are using RightNow's technology to provide customers with customer service. more »

Servistream Selects Telephony@Work
Telephony@Work announced that Servistream has selected Telephony@Work's CallCenter@nywhere as the basis for its customer care platform. Utilizing the CallCenter@nywhere platform, Servistream is able to accommodate its clients' customers, streamline the administration of campaign creation and differentiate itself among its competitors in the contact center outsourcing market.

NativeMinds Enhances NeuroServer
NativeMinds announced new enhancements to NeuroServer, its product used to create, implement and maintain virtual service representatives - or vReps. vReps are automated, online service agents that answer customers' frequently asked questions, preempting the need for more expensive human intervention. more »

Wickes Selects Pivotal
Pivotal announced that Wickes has selected the Pivotal Demand Chain Management solution suite. Wickes is deploying the Pivotal solution suite to integrate and streamline all sales, marketing and service processes.

SPSS And Azerity
SPSS and Azerity announced a partnership that aims to enhance the analytical capabilities of Azerity's ProChannel solutions suite. The partnership aims to enable manufacturers in industries like high technology the ability to access and analyze indicators for their business, resulting in more accurate forecasts and inventory allocation.

• netDecide Announces Siebel Validation
  
• TeleSpear Earns Siemens Certification
  
• eMation Signs Agreement
  
• Kimball International Selects Remedy
  
• Astute Wins Award