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New Ventaso Version
Ventaso announced the general availability of Version 3.0, which expands the functionality of its solution to support multiple, independent channel partners. With Version 3.0, a channel partner can identify, prioritize and click on their respective customer's business needs, which prompt the web-based Ventaso system to automatically assemble and deliver the appropriate business information.

Oracle Unveils Tool For J2EE
Oracle announced early access to Oracle9i JDeveloper through an Early Adopter Program from Oracle Technology Network. More than 1.7 million members of OTN can immediately begin to develop Java2 Enterprise Edition (J2EE) and eXtensible Markup Language (XML) based applications and Web services with Oracle9i Jdeveloper. more »

HP Acquires Trinagy
Hewlett-Packard and Trinagy announced the companies have signed a definitive agreement under which HP will acquire Trinagy, a privately held supplier of network performance management software for enterprise and service provider customers.

Motorola And Webhelp Deliver
Motorola has teamed up with Webhelp to offer individuals access to all information on the Web. Webhelp's mCRM Zero Latency Platform and customer support capabilities, and the Motorola iSKETCH compression technology allow for responses to queries made via the Palm OS device. more »

Alcatel Selects Pivotal
Pivotal announced that Alcatel eBusiness Distribution GmbH selected the Pivotal Demand Chain Management solution suite. Alcatel eBusiness Distribution is deploying the Pivotal solution suite, to create a demand-driven organization by integrating sales, marketing and service processes between the company and its customers, partners and employees.

Vertical Solutions, Serviceware And HDI Announce Seminar
Vertical Solutions announced a FREE CRM technology seminar in Cincinnati, OH on August 16, 2001. Serviceware has partnered to present their latest intelligent knowledge management tools, while The Help Desk Institute will be discussing the benefits of their professional community forums. For more information visit www.vertsol.com. more »

Reynolds And Reynolds Achieves Certification
The Reynolds and Reynolds Company announced that its Dayton Technical Assistance Center has achieved certification under the Support Center Practices (SCP) Certification program. Reynolds achieved certification for the second consecutive year following an audit of its Dayton, Ohio support center. more »

Columbia House With KANA
KANA announced that as a result of KANA Response, Columbia House anticipates a 20 percent increase in customer service representative productivity and KANA has already helped Columbia House manage a 100 percent increase in Web site customer interaction. Columbia House found in KANA Response the ability to manage the influx of requests and decrease response time, even as the customer base doubled in size.

Marathon Oil To Tap mySAP.com
SAP announced that Marathon has selected mySAP Human Resources to extend its current mySAP.com platform in supporting its global human resources operations. mySAP HR will replace Marathon's existing legacy HR systems with new HR functionalities -- including benefits and compensation management, personnel administration and development, organizational management, and recruitment processes.

thinkAnalytics Provides Analytics
thinkAnalytics recent CRM initiatives are demanding analysis of multi-channel customer interactions and continuous monitoring of customer profiles to enable high quality and profitable customer relationships and the immediate alert of trends and patterns emerging in the business. The latest release of K.wiz 3.0 provides a platform on which to deliver a Zero Latency Intelligent solution.

• BroadVision Powers E*TRADE
  
• eshare Awarded Patent
  
• GMA Selects Proscape
  
• NetComm Standardizes On Siebel
  
• Navara And Birdstep Announce Partnership
  
• Magic Receives IBM Certification
  
• SPSS And Azerity
  
• Navara And Birdstep Announce Partnership