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Mobile-enabled Oracle E-Business Suite
Oracle shipped the mobile-enabled Oracle E-Business Suite. Effective immediately, customers can access e-business applications -- such as field sales, field service, customer intelligence, financials, supply chain and warehouse management -- from the desktop, the Web and a variety of mobile and wireless devices, such as Palms, Web-enabled phones, smartphones and other PDAs. more »

NICE Releases Platform
NICE announces the release of its newest platform for customer experience management, NICE CEM 8.7. NICE's new CEM platform is a modular solution encompassing the NiceLog system for recording, the NiceUniverse quality management application, as well as other modules including NICE Learning, NICE Link, NICE Analyzer and NICE Executive Connect.

Aspect Selects eGain
Aspect and eGain announced that they are strengthening their partnership. Aspect named eGain as a partner for providing eService software. The two companies plan to co-sell a unified multichannel interaction solution to their customers.

Yube Announces Web Sign-on
Yubé announced the availability of a simple Web sign-on. Any administrator or user, including non-technical staff, can go to the URL: www.yube.com/offer/trial/freetrial.html and fill out key information and have their employees and customers start using the software right away.

Roundarch Unveils Platform
Roundarch unveiled the third generation of its Enabling Technology Platform, a pre-integrated solution that aims to accelerate time to market, lower total cost of ownership, and reduces risk for cross-channel CRM integration. By integrating front office and back-end applications, the Enabling Technology Platform aims to provides a head start, and shaves an average of 30%-70% off integration time.

Sunset Direct Partners With deuxo
Sunset Direct will use deuxo's sales lead optimization technology as part of its own sales and marketing processes. In addition, Sunset Direct may expand its service offering to include lead optimization through deuxo's Intelligent Optimization solution, and anticipates that the deuxo system will enable the company and its customers to boost their sales lead-to-close ratios. more »

Need A Place to Go?
iDesk announced the availability of its Call Centre Hotel service, which makes all or part of iDesk's 300-seat multi-media call centre facility located in NW London, available around the clock on a short-term, short-notice contract basis.

Viador And FCW Unveil CRM Portlet
Viador and FCW Consulting announced the availability of the CRM Portlet for Viador and Siebel Systems. The Portlet provides entry to Siebel Systems eBusiness applications from within the Viador E-Portal for self service access to business information from a single point of contact..

SSPA Selects CenterForce
The SSPA and CenterForce announced the launch of the new section, Metrics & Measures, to be included on the weekly SSPA SupportWeek Infoletter. SupportWeek is a publication for service and support professionals in the IT Industry. more »

ViryaNet Announces Results
ViryaNet announced financial results for its second fiscal quarter 2001. Total revenues were $5.2 million for the second fiscal quarter, ended June 30, 2001. This was an increase of 14 percent from $4.6 million recorded in the first quarter ended March 31, 2001. more »

• Genesys With eshare
  
• VisionAIR Selects Remedy
  
• Firepond Concierge Selected For Government
  
• Sears Chooses PCsupport.com
  
• PRIMEDIA With EDS
  
• UniPress Wins Award
  
• Intecom Centergy Implemented At Microsoft
  
• KANA Wins Award