Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free and they must confirm to receive it) and get a new free white paper from Onyx -"Charting a Course for CRM Success in a Turbulent Economy". Find reasons for CRM failures and learn how to avoid this same fate. Subscribe Now!

ZAMBA Introduces Solutions
ZAMBA announced the availability of a portfolio of solutions. ZAMBA's focus on meeting the needs of the marketplace has resulted in the development of a CRM Blueprint, roadmap-to-succeed, which provides a framework of interdependent processes and technologies for meeting end-customer needs.

Pegasystems Delivers PegaCRM Healthcare
Pegasystems has gone to market with its enhanced healthcare CRM offering, PegaCRM Healthcare. PegaCRM Healthcare is a product designed for healthcare payer organizations and automates common member inquiries, supporting contact management, account maintenance and history, sales inquiry, fulfillment and member portal connectivity.

Island Data Partners With iBureau.com
Island Data announced that it has named iBureau.com as its first Enterprise Solutions Partner outside of the United States. This partnership extends distribution of Island Data's web self-help and email response solution, Express Response, to companies throughout South America and Spain. more »

NICE Introduces NiceGuard
NICE announced the release of its latest solution designed for the public safety market, NiceGuard. NiceGuard is a full capacity recording system designed for smaller emergency response (911) centers, police and fire departments, ambulance services, and other public safety organizations.

Metavante Adds Fifth Third Bancorp
Fifth Third Bancorp has selected Metavante to provide three products for use throughout its organization -Extended Account Analysis (XAA) software for account analysis and reporting, XAA Workbench, a graphical enhancement to XAA, and CSF document composition software. Fifth Third also contracted with Metavante to deliver installation and conversion support. more »

Boeing Selects Oracle
Oracle announced that The Boeing Company will implement components of the Oracle E-Business Suite to make the acquisition and distribution of airline spare parts more efficient for its clients. The Oracle E-Business Suite will drive the Global Airline Inventory Network (GAIN). GAIN will act as the aftermarket buying agent for individual airline customers, furnishing parts to each customer based on a mutually agreed upon demand plan. more »

BellSouth Selects Support.com
Support.com announced that BellSouth has selected Support.com to enhance technical support and web self-help for its BellSouth Fast Access DSL customers. Support.com's software platform is designed to increase customer satisfaction by providing resolution to technical problems through an online customer self-help tool for BellSouth FastAccess Internet Service customers. more »

TeamShare Announces Reseller Partnerships
TeamShare has signed five companies into the TeamShare Alliance Program since the program's inception in June. The TeamShare Alliance Program uses the TeamTrack platform to meet the individual needs of various companies that want to incorporate TeamShare's process management software into their own product and service offerings. more »

Intraware Becomes SSPA Sponsor
The Service & Support Professionals Association (SSPA) announced that Intraware has registered as a Gold Sponsor of the SSPA Horizons 2002 World Conference, October 1-4, 2001 in Savannah, Georgia. The SSPA Conferences offer opportunities to some of the key vendors in the IT industry to showcase their products and services, face-to-face, to a select group of executives attending the conference. more »

Sageware Delivers Sets For Vignette
Sageware announced it is making its categories available in the Vignette Enterprise Application Portal (VEAP). By selecting categories from pre-defined taxonomies in various vertical industries, VEAP customers will be able to categorize and deliver the industry and company-specific content needed by their user communities.

• Department Of Defense Selects PeopleSoft
  
• Antenna Software Awarded Best Of Show
  
• Chordiant Named To Annual Software 500
  
• Firepond Selected For Information Portal
  
• Travelocity.com Implements InterVoice-Brite
  
• Virgin Selects Aspect