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Aspect Announces Carrier Routing
Aspect announced Aspect Carrier Routing for the Aspect Enterprise Contact Server, a software solution that lets companies route contacts across contact centers according to their business rules.

Oracle Warehouse Builder
Oracle announced the latest release of Oracle Warehouse Builder a solution for designing and deploying enterprise data warehouses, data marts, and e-business intelligence applications. Oracle Warehouse Builder's performance and user interface enhancements aim to enable developers to update the structure of their data warehouse, including integrating data from diverse data sources and legacy systems. more »

Chordiant Unified Solution Builder
Chordiant introduced Chordiant Unified Solution Builder, a software application designed to save customers time and money by reducing the complexity of CRM implementations. Chordiant's Unified Solution Builder is expected to reduce CRM project complexity and implementation time by providing a process, methodology and tool kit to implement Chordiant's CRM solutions. more »

eOn Announces Functionality For Suite
eOn announced the launch of eOn Supervisor WorkSpace. Supervisor WorkSpace is a management and reporting tool for its eQueue Contact Center Solution.

Genesys To Resell And Integrate eshare
eshare and Genesys announced a licensing and reselling agreement to integrate Magellan, eshare's agent scripting tool, with Genesys' G6 Outbound Contact offering. According to the contract, Genesys will pay eshare an undisclosed amount for each agent license sold.

IBM And Peregrine Forge Alliance
Peregrine and IBM announced an alliance in which the two companies will help customers accelerate the transformation of their enterprise workplace assets. IBM Global Services will provide Peregrine's Infrastructure Management software and systems integration services as a combined offering in its Infrastructure Resource Management practice. IBM Global Services will certify consultants to support the implementation of Peregrine Infrastructure Management applications.

Analog Devices Selects Ockham
Ockham announced that Analog Devices has selected Ockham's SalesRazor 3.0 software to help set its sales quotas. Ockham's software will provide Analog Devices with a tool for analyzing past and projected performance on a territory-by-territory basis to establish accurate quotas and ensure peek performance by the global sales team. Analog Devices will integrate SalesRazor 3.0's Quota application with its opportunity management system and SAP financial system to provide sales managers with a single point of access to multiple sources of data.

Integration Of DevTrack with the Perforce SCM
TechExcel announced the availability of a new integration module with the Perforce SCM system. The combined DevTrack/Perforce solution provides tracking and management of development issues and all associated code changes, aiming to increase the efficiency and productivity of software development teams.

Mitel Networks Delivers
Mitel announced that it exhibited a suite of contact center applications aimed at improving the management, agent productivity and customer experience for the small-to-medium contact center. With Mitel's suite, they want contact center managers to benefit from reporting, monitoring, forecasting, scheduling, and accounting capabilities.

• Telamon And Remedy Collaborate
  
• Cisco IP Contact Center Builds Momentum
  
• Northwestern Mutual With Siebel
  
• Atlantida With BroadVision
  
• Ministry Of Defense Pilots Teradata