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Users Choice Awards Announces 2001 Winners
RealMarket and Customer Support Management Magazine have announced the winners of the 2001 Users Choice Awards. The Awards recognizes customer management products and services, chosen by the most qualified judges available. . . the people who use them. You can see the results if you click the link. more »

Genesys G6 Solutions Announced
Genesys announced general availability of version 6.1 of its G6 Suite. G6 is a suite of customer contact center and interaction management solutions, including Enterprise Routing, Network Routing, Workforce Management, Outbound Contact, Internet Contact and Universal Workflow.

iMedeon iM:Work
iMedeon announced the release of its latest version of iM:Work at the Field Enterprise Solutions Exposition in Chicago. iM:Work 3.0 is an open systems-based mobile workforce management solution that aims to deliver value to customers through increased field service productivity, higher customer retention, reduced service costs, and improved management control. more »

Click2Coach Version 6.0
Envision Telephony announced the availability of Click2Coach 6.0, the newest version of their coaching and agent development software solution. New features in Click2Coach 6.0 aim to enable supervisors to provide evaluation, motivation and training content to help agents become more effective and increase customer satisfaction.

eMation Announces Fast Forward Program
eMation announced a new program called Fast Forward that can get equipment and device manufacturers up and running with the benefits of DRM in as little as 30 days. Through the Fast Forward program, eMation aims to DRM-enable virtually any communications-ready intelligent device, delivering to manufacturers new Internet-based remote diagnostics, e-service and monitoring capabilities that provide customer service at reduced cost.

Protagona Announces Preview
Protagona announced the newest product in its Protagona Ensemble Suite. Protagona's Preview aims to meet a need for marketing professionals who must identify optimal targets, deliver compelling marketing messages, and measure campaign effectiveness.

Interactive Intelligence Launches New Version
Interactive Intelligence is launching the latest version of its e-mail and web auto response solution, e-FAQ version 2.1. ILe-FAQ turns static FAQs into interactive FAQs and automating e-mail and web responses.

Oracle Embraces Voice Technology
Oracle announced support for the creation and deployment of voice-enabled services across its technology and applications software. Voice support aims to become a key component of other Oracle software and services, including Oracle E-Business Suite, OracleMobile Online Studio and Oracle JDeveloper. more »

UCMS Selects IEX
IEX announced that United Customer Management Solution selected the company's TotalView Workforce Management Solution to automate the agent scheduling process for its 500 agent contact center site in Australia. The multimedia feature provides UCMS a tool for forecasting, scheduling and managing customer contacts regardless of whether a customer uses telephone, email, fax, voicemail or Webchat. more »

ServicePower Winner At FES
ServicePower announced that its field service scheduling product, SERVICEPower, was awarded the "Best of Show" in two separate categories at the second annual Field Enterprise Solutions (FES) 2001 conference that took place in Chicago this week. more »

Cisco Enhances IPCC
Cisco Systems announced new solution enhancements for the Cisco Internet Protocol Contact Center (IPCC) solution. The Cisco IPCC solution is a suite of IP telephony and contact center solutions that provides call routing and contact management over a IP network for call centers.

• Telamon And Remedy Collaborate
  
• OpenNetwork And Selectica Partner
  
• Aspect And Covigo Partner
  
• Kivera And Acxiom Join Forces