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Chordiant Announces CRM Software
Chordiant announced Collaborative Connect, a business-to-individual application that aims to allow customer service representatives (CSRs) to share and co-browse Web pages, complete forms and engage in interactive and proactive online chat sessions with customers. more »

Remedy Email System For CRM
Remedy unveiled Remedy Email Management System, an Internet-based support solution that integrates with the Remedy Customer Support application. Remedy Customer Support is built on Remedy's Action Request System. Remedy's newly integrated CRM solution aims to enable mid-tier companies to better serve customers through experiences across multiple touch points.

Witness Systems Unveils Architecture
Witness Systems announced the availability of its new browser-based eQuality software for recording and analyzing multimedia customer interactions. The solution aims to break new ground for companies striving to capitalize on the valuable information gathered through their recorded customer interactions by leveraging the enterprise collaboration architecture from Witness Systems.

SYMON Historian Reporting Released
SYMON has announced the release of Historian for standardizing and unifying contact center reports. Reports generated by Historian are a tool for contact center management. more »

NetManage Leads
NetManage announced the release of RUMBA v7.0, a PC-to-Host access software for MS Windows 2000. RUMBA v7.0, now with embedded SSL security and live support is the latest addition to NetManage's flagship line of host access software products.

Blue Pumpkin To Host Expert Forum
Blue Pumpkin announced that it is to Host Expert Forum on ROI & Workforce Optimization at ICCM Expo. You are invited to attend a series of presentations by industry experts on how workforce optimization can be used to achieve ROI and profitability. more »

Quaero Announces SpringBoard
Quaero announced Quaero Springboard, a service designed to address companies' needs for customer communication services without incurring large upfront CRM investments. Quaero SpringBoard ensures marketing and technology executives have the operational freedom and financial flexibility while achieving rapid return on investment (ROI) on their CRM strategies.

IEXchange Alliance Program
IEX announced the launch of the company's IEXchange alliance program. Consisting of separate program levels for marketing, technology, consulting and business members, the program is structured to fit the needs of a broad range of business relationships. more »

Cisco Expands Capabilities Of Contact Center
Cisco Systems announced new solution enhancements for the Cisco Internet Protocol Contact Center (IPCC) solution. A key part of Cisco AVVID (Architecture for Voice, Video and Data), the Cisco IPCC solution is a suite of IP telephony and contact center solutions that provides call routing and multimedia contact management over a single converged IP network for multi-site or single-site enterprise call centers.

Support.com With MJM
Support.com announced a joint-sales partnership with MJM Technologies to deliver Global 2000 companies a Support.com-powered solution for Clarify eFrontOffice customers. The alliance continues Support.com's channel expansion strategy into new customer segments, and benefits from the solution and services expertise of MJM Technologies. more »

Knowlagent Announces Virtual Customer
Knowlagent unveiled "Virtual Customer," a new simulation tool, at the ICCM trade show in Chicago. Virtual Customer aims to train agents how to interact with customers without risking a real customer relationship or the integrity of the data stored in company systems.

• E.piphany Expands Relationship With Pier 1 Imports
  
• Motive Certified For Remedy Product Line
  
• Viryanet Joins Micromuse Alliance
  
• Aprimo Announces Growth
  
• eGain With Siemens