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eGain eService Software
eGain announced a solution that increases the productivity of phone-based call centers and helps those centers evolve into multi-channel contact centers. Responding to strong customer demand and market projections, eGain is launching eGain eService Enterprise, a software solution that provides multi-channel interaction management.

ASTEA Introduces Mobile CRM Application
Astea announced EveryWareUR. EveryWareUR provides companies with remote employees the ability to access service, sales and dispatch information while in the field using handheld devices, such as a PocketPC and Palm. more »

White Pajama Launches Breakfast Club
White Pajama Launches Breakfast Club, a Special Event for Press and Analysts to See New Editions of Their CRM Contact Center, During ICCM 2001. White Pajama will host the White Pajama Breakfast Club: an invitation-only gathering of press, analysts, and consultants on August 2, 2001, 9am-10am at the Hyatt Regency at McCormick Place, Chicago, Il. more »

Siebel Voice
Siebel announced the availability of Siebel Voice, a speech-enabled multichannel eBusiness application. Sales, marketing, and service professionals will now be able to access vital customer and employee data from Siebel eBusiness Applications using naturally spoken commands over any phone.

Control-F1 Becomes Remedy Partner
Control-F1 announced that they have officially formed an alliance with Remedy Corporation to become a certified Remedy technology alliance member. more »

Outlaw Announces Management System
Outlaw announced that it has released a healthcare appeals management system - AppealsFocus. This product is designed to assist health plans with managing the state and federal mandated appeals and grievance regulations.

IEX Enhances Solution
IEX announced the availability of Schedule Bidding as a new feature for its TotalView Workforce Management solution. Schedule Bidding aims to enable contact center agents to bid for the work assignments that best meet their personal scheduling needs, while ensuring the optimal mix of agents and skill sets are scheduled to meet the needs of the business operation. more »

Interactive Intelligence Interaction Management
Interactive Intelligence released its Interaction Center Platform version 2.0 this month in Asia Pacific. The Interaction Center Platform is the interaction management engine that lies at the heart of the company's Customer Interaction Center and Enterprise Interaction Center software solutions.

Eyretel Reinforces Recording
Eyretel reinforced the importance of customer-centric recording and quality monitoring as companies increasingly invest in multi-media contact centers. Using the recording and data mining capabilities available today allows companies to understand and improve the customer experience for competitive differentiation and long-term profitability. more »

deuxo Intelligent Optimization Chosen
deuxo announced that systems integrator Rush Creek Solutions has selected deuxo's Intelligent Optimization solution to enhance its existing Siebel Systems CRM solution. Rush Creek will use the deuxo system internally and will also offer the software as a Siebel add-on to new and existing customers. more »

• 3Com Selects Motive
  
• CAL-AIR Selects ViryaNet
  
• ServicePower Alliance Program
  
• Applix Partners With Scribe
  
• Customers With Oracle9i
  
• SSPA Europe To Host Amsterdam Executive
  
• MicroStrategy 7 Receives Award