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FrontRange Announces Goldmine eCommerce
FrontRange announced the release of GoldMine eCommerce, an e-business application aiming to enable cost-effective and easy-to-build online sales. GoldMine eCommerce offers businesses a tool for building modular and scalable e-commerce and e-business solutions - from simple e-store creation to advanced merchandising, one-to-one customer marketing and inventory management. more »

Amcat And TeleSpear Present Contact Center
Amcat and TeleSpear have partnered to release Web-enabled computer telephony software for call centers. In addition to the traditional telephony communication formats, Internet users may now use as many as ten added touch points to communicate with businesses. Web collaboration, Chat, e-video, e-fax and automated e-tours are just a few of the channels included in the customer communication software.

ClientReps.com Launches CRM Consultancy
ClientReps.com announced it is offering Customer Relationship Management consultancy services to its clients. Kathleen Torlucci will be the Regional Director.

noHold Launches Instant Support
noHold has introduced noHold Instant Support, its flagship solution. Built on noHold's proprietary artificial intelligence technology, Instant Support empowers users to solve technical problems online through a chat-like interface built into a company's Web site, allowing support agents to concentrate on more complex problems.

Avaya And PowerDsine Together
Avaya and PowerDsine announced they are building a switching system that delivers data and power over existing Ethernet networks and is based on open industry standards. The new system, announced in Israel last week, is called the Avaya P333T-PWR. It will integrate PowerDsine's Power over LAN technology into Avaya's P330 stackable switching system family.

Oracle Provides Infrastructure
Oracle announced that RedSheriff has selected Oracle as the technology platform for its next generation of analysis solutions. RedSheriff licensed the software from Australia Pty Limited, a subsidiary of Oracle Corporation. more »

Motorola And Antenna Software
Motorola announced that they are working together to deliver Antenna's Web and wireless field service management solution, AntennaTools, on Motorola's Timeport P935 personal communicator. The relationship is expected to help Motorola extend its reach in the field-service wireless enterprise applications market for the Timeport P935 two-way messaging devices. more »

net.com Signs Contract With NCR
net.com and NCR announced the selection of NCR's Worldwide Customer Services Division as net.com's service vendor. NCR will provide installation and maintenance services for net.com's networking equipment and other multivendor equipment in more than 600 locations.

Astea Implemented By Transcomm
Astea announced that Transcomm is upgrading customer service with Astea's AllianceEnterprise eCRM Suite. Transcomm is deploying AllianceEnterprise to integrate management of call center customer support, field service and logistics followed by additional integrations of sales order processing, product life cycle management, professional services and the company's corporate financial application. more »

Support Center University Announces President
Support Center University announced that Dave Brown, industry consultant and author, will become the University's President. Support Center University was founded based on the mission of providing a full curriculum of training programs for managers and other professional-level staff within customer service organizations. more »

• Pivotal And Microsoft Agreement
  
• RightNow Shows Revenue Growth
  
• Pragmatech In Top 500 List
  
• edocs Announces Siebel Validation
  
• Aegis Appoints New President