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Supplychain.Oracle.Com
Oracle announced the availability of SupplyChain.Oracle.com Consulting Services, a set of services that can have companies collaborating with their trading partners in as few as 20 days. Their two day End User Workshop aims to help users learn how to use SupplyChain.Oracle.com functionality within the context of specific business processes, Demand Planning, Supply Planning and Vendor Managed Inventory. more »

TeleSpear Launches WebLink
TeleSpear announces that WebLink 1.03, the latest version of the company's Web-enabling solution, has been released to the US SME Call Center market. WebLink 1.03 provides call centers with a solution that aims to allow them to integrate the Internet into their existing call center systems without interfering with the ongoing operation of business.

Aeroprise And Remedy Bring The Power Of Wireless
Aeroprise announced a technology alliance with Remedy to provide joint customers with wireless workflow management tools for ITSM applications. The partnership aims to provide Information Technology departments with a wireless data strategy linked to proactive customer service.

Astea Implemented By Transcomm
Astea announced that Transcomm is upgrading customer service with Astea's AllianceEnterprise eCRM Suite. Transcomm is deploying AllianceEnterprise to integrate management of call center customer support, field service and logistics followed by additional integrations of sales order processing, product life cycle management, professional services and the company's corporate financial application. more »

ICT GROUP Signs Contract With Sprint
ICT GROUP announced it has signed a four-year CRM service contract with Sprint. ICT GROUP will perform a variety of customer service and upselling functions for Sprint's small business customers within its Business Services Group.

ViryaNet Service Hub Goes Live At Citizens
ViryaNet announced the pilot implementation of ViryaNet Service Hub at Citizens Communications. Citizens Communications launched the first stage of the ViryaNet Service Hub implementation to automate the dispatching of service orders, trouble tickets, and work requests to its 2,500 technicians, aiming to enhance Citizens' ability to serve its customers in a timely fashion while increasing operational efficiency and worker productivity. more »

Kia Deploys Solution From Nortel
Kia Motors America has deployed an eBusiness solution from Nortel Networks to provide a CRM system that aims to creates customer experiences and fosters customer loyalty.

Owens Corning With BroadVision
BroadVision announced that Owens Corning has selected BroadVision's e-business application suite to power its e-business initiatives. Owens Corning will launch its new sites using BroadVision InfoExchange Portal, BroadVision Business Commerce and BroadVision One-To-One Publishing with the goal of building stronger relationships with consumers and customers.

gem To Provide Support For Amazon.com
gem has announced an alliance with online retailer Amazon.com to enhance its customer service network. The three-year contract begins in September 2001. The agreement, which is subject to gem shareholder approval, also provides that Amazon will take an equity position in gem.

Nestle Adopts Peregrine
Peregrine announced that Nestle S.A. will use Peregrine's ServiceCenter 4 solution for managing its IT services. ServiceCenter 4 will replace the Tivoli Service Desk suite in Nestlé offices.

• Xchange Names President
  
• Sanchez And Perot Strike Alliance
  
• Neiman Marcus Selects NCR
  
• Davox And Witness To Demonstrate At ICCM
  
• Firm Joins Siebel