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AIM HelpDesk Expert Suite 6.5
Applied Innovation Management (AIM) announces the release of Version 6.5 of the Expert Family of Web-Based software solutions, including HelpDesk Expert for IT Support, HelpDesk Expert for Customer Support, Bug/Defect Tracking Expert, Asset Expert and Change Management Expert. Improvements on this version include an enhanced GUI and navigational structure, a reporting feature has been enhanced to incorporate Microsoft Excel Reporting, and new alarm capabilities.

Blue Martini Unveils Methodology
Blue Martini announced Blue Martini Express, an offering of software, consulting services, training and support designed to help organizations implement Blue Martini eCRM applications cost effectively and in as little as 30 days.

Oracle Customers Increase Web Site Performance
Oracle announced that Oracle9i Application Server (Oracle9iAS) continues to gain momentum as businesses are looking for ways to improve the performance and scalability of their Web applications, while spending less on costly hardware and information technology (IT) resources. By leveraging the Web caching technology built into Oracle9iAS, customers can see up to 100 times improvement in Web site performance and serve more users, without increasing their hardware spending. more »

Kia Motors With Nortel Call Center Solution
Kia Motors America has deployed an eBusiness solution from Nortel Networks to provide a CRM system that aims to create improved customer experiences and foster customer loyalty. Using Nortel Networks Clarify eFrontOffice, the Kia Motors America CRM system connects four regional offices and an outsourced call center with customer service agents and field service representatives at Kia dealerships to leverage customer insight and enhance sales and service capabilities.

Nestle S.A. Adopts Peregrine
Peregrine announced that Nestle S.A. will use Peregrine's ServiceCenter 4 solution for managing its IT services. Providing a service management solution, ServiceCenter 4 will replace the Tivoli Service Desk suite in Nestle offices.

J.D. Edwards Selects MicroStrategy
MicroStrategy announced that J.D. Edwards & Company selected MicroStrategy 7 as the platform for the newly launched J.D. Edwards Business Intelligence system. J.D. Edwards Business Intelligence is a MicroStrategy-based monitoring and analytical reporting system designed to diagnose business process effectiveness. more »

Firstwave Implements For Inbound Call Center
Firstwave announced the first use of its new technology by an inbound call center. Firstwave aims to enable a centralized communication center that can interact with the client using all the new media forms of communication like e-mail, web site, WAP, and mobile telephony as well as the traditional communication methodology of the call center, the phone.

Control-F1 Adds Certified Partners
Control-F1 announced that it has finalized Certified Partner agreements with five additional reseller partners: Allegiant Technology, Connections for Business, Marketwise Consulting, The Stratus Group, and Vikor. The agreements enable each of these organizations to resell Control-F1 software as a part of their solution, joining an ever-growing network of Control-F1 Certified Partners. more »

Support.com Expands Into China
Support.com announced a reseller partnership with IEI Technology (China), a systems integrator specializing in commercial sales, to provide support automation solutions to corporations throughout the People's Republic of China. more »

TeleDanmark Chooses InterVoice-Brite
TDC has upgraded its call automation system to the OneVoice platform from iVB Enterprise Solutions. The move enables TDC to manage their growth in call traffic and incorporate speech recognition and natural language technology.

• Getty Images Uses Click2Coach
  
• RMH Teleservices Announces Revenues
  
• Hyder Standardizes On Siebel
  
• SSPA STAR Awards
  
• Eyretel CTO To Speak At CRMS