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KANA And Broadbase Complete Merger
Kana and Broadbase announced that they have completed the merger of the two companies. The new company (now named KANA), will provide the next generation of eCRM solutions to Global 2000 organizations, and will be traded under the symbol KANA beginning the morning of June 29, 2001. more »

Logical Announces logicalCTISuite
Logical Software announced the release of logicalCTISuite for Call Centers. logicalCTISuite aims to make it easier and faster for call centers to integrate legacy and CRM systems with the agent desktop, create multi site call routing capabilities and build multi media call centers.

Support.com And M-Tech Release RapidReset
Support.com and M-Tech Mercury Information Technology are pleased to announce the release of RapidReset. As part of an OEM agreement between Support.com and M-Tech, Support.com has just released RapidReset, a password reset tool powered by M-Tech's P-Synch Total Password Management. more »

eshare NetAgent ANSWER Released
eshare announced that eshare NetAgent ANSWER, the e-mail auto-response component of the company's NetAgent Suite grouping of CIM applications, has been officially released in a stand-alone module.

Rhodes Furniture Sitting Pretty With BroadVision
BroadVision announced that Rhodes Furniture has used a suite of e-business applications from BroadVision to build and power its new online presence, www.rhodesfurniture.com. Once an item is purchased, a sales receipt is issued in the local Rhodes Furniture store and customers receive confirmation and delivery information for their orders within 48 hours.

FrogJazz Introduces TeleWeb Strategy
The FrogJazz TeleWeb solution combines the human touch of the call center with the convenience of the web. Utilizing FrogPad and FrogDial, companies can provide an interface for next generation voice-enabled eCommerce.

Peachtree Earns Certification
Peachtree announced that its Peachtree Customer Division has achieved certification under the Support Center Practices (SCP) Certification program. Peachtree achieved certification after an extensive audit of its internal customer support center. more »

Emation To Be Acquired By Ravisent
eMation announced that it has signed an agreement to be acquired by RAVISENT Technologies. The companies are joining forces to accelerate the development and adoption of Device Relationship Management solutions in the emerging Pervasive Computing market.

TeamShare A Leader
TeamShare announced it has been identified in the Softletter 100 Report as one of the top leaders in revenue growth in the software development industry. TeamShare ranked 81 overall among software companies, up 15 spots from last year. The company experienced a 78 percent growth in revenue from last year. more »

• NCR Supplies Self-Checkout To Kmart
  
• Experian And Siebel Announce Alliance
  
• Sideware Names Chairman
  
• PAR3 Hires Former Lucent Executive
  
• MIT Professor Joins Servigistics