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vCustomer And Hispanic Teleservices Create Service
vCustomer and Hispanic Teleservices announced a partnership to promote their contact center and CRM Services for both English and Spanish-speaking support offerings. Clients of both companies can now leverage the quality and cost benefits of similar outsourcing models to serve a larger, more diversified customer base.

Industri-Matematik Launches VIVALDI
Industri-Matematik announced VIVALDI Store Replenishment, new software that aims to enable retailers to manage product inventory and replenish store shelves based on expected consumer demand. The software automates high-volume store replenishment and allows retailers to increase product availability at the shelf to drive increased sales and customer loyalty.

Chordiant And Ownhome Build Infrastructure
Chordiant and Ownhome announced the implementation of the Ownhome enterprise-wide CRM project. The product has enabled customers to contact property experts at Ownhome via a variety of channels. more »

Circuit City To Convert To Peregrine
Peregrine announced that Circuit City Stores has selected Peregrine's IT service management solution, ServiceCenter 4, to replace its Tivoli Service Desk implementation.

Siebel Delivers For Life Sciences Industry
Siebel announced the availability of Siebel Life Sciences 2000.3. New analytics, marketing, clinical trial management, and handheld functionality have been added to Siebel Systems' software suite to allow Life Sciences firms to be more productive and proactive in their management and growth of customer relationships.

IBM And Sideware Form Alliance
IBM and Sideware announced an alliance to deliver customer service applications to help companies of all sizes, including small businesses, and government agencies better manage their customer, partner, and employee interactions. Sideware's scalable, open system solution integrates into back-end databases and legacy systems, giving companies quick and easy access to all relevant customer information. more »

ARCO Selects BroadVision
BroadVision announced that ARCO has chosen a suite of e-business applications from BroadVision to power its business-to-business online commerce site. ARCO selected a suite of e-business applications from BroadVision to maximize their SAP investment and consolidate added value relationships with customers across ARCO's existing branch network.

Sainsburys Selects Blue Martini
Blue Martini announced that Sainsbury's, has selected the Blue Martini external eCRM application suite to power its online grocery shopping site, ``Sainsbury's To You.'' The new site will offer personalized customer interactions, analytics and campaign management.

Danka Business Systems Selects Oracle
Oracle announced that Danka Business Systems has chosen the Oracle E-Business Suite as part of its new corporate initiative to standardize and upgrade internal operations across the enterprise and improve service to more than one hundred thousand customers. With the Oracle E-Business Suite, Danka expects to eliminate redundancies, cut costs and maximize its ability to efficiently serve customers. more »

• Home Depot Selects Avaya
  
• Inova Chooses Respond
  
• eWare Partners With Welcom
  
• Microsoft Recognizes CosmoCom
  
• ICT GROUP In Top 100