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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Users Choice Awards Announces Call for Entries
The Users Choice Awards program is a best-of-class recognition for customer management products and services, based on the judgments of the people who actually use them. The awards are sponsored by CUSTOMER Support Management magazine and RealMarket. Call for Entries Early Bird Deadline is January 31, 2001.

Kemma Launches Customer Access Module
Kemma Software announced the launch of the web-based Customer Access Module. This Module integrates with BridgeTrak, the company's issue tracking software, to provide end-users access to the help desk from any standard Web browser.

MicroStrategy Launches Beta Version of Transactor 7.1
MicroStrategy launched MicroStrategy Transactor 7.1 in beta test for customers. MicroStrategy Transactor allows users to take action on their MicroStrategy business intelligence information via Web, wireless and voice.

Mydiscountbroker.com Standardizes On Aspect
Aspect announced that Mydiscountbroker.com is standardizing on the Aspect Customer Relationship Portal as an element of its CRM infrastructure. The Aspect Portal will empower the online financial organization's contact center representatives to receive and respond to communications regarding online investment products and services via voice, e-mail, fax and the Web.

SSPA Releases Support Sense Booklet
The Software Support Professionals Association (SSPA) announces the release of a new SSPA Support Sense Booklet, "Improving Electronic Customer Support: An E-mail Writing Guide for Support Professionals". The Booklets are created as quick read, bite-sized pieces of information authored by support center experts.

Apropos And Blue Martini Form Alliance
Apropos and Blue Martini announced a marketing and development alliance. Under the agreement, the companies will integrate their products and participate in co-promotional, marketing and sales activities.

ServiceWare Strengthens RightAnswers.com
ServiceWare announced it has expanded the Foundation Package of its IT knowledge portal, RightAnswers.com, with content from new software titles from Caldera, Corel, GNOME, McAfee, Norton, Oracle and Sun. These additions build on ServiceWare's offering of answers to technology-related questions, and meet users' growing need for information on anti-virus, Linux and Oracle applications.

APAC Signs CRM Business
APAC announced it has signed agreements with seven new clients. The new clients include leaders in utility and energy services, communications and retailing, and are part of a larger group of companies now partnering with APAC Customer Services. Each of these new clients will utilize a combination of traditional telephony and Internet-based services such as web collaboration to build and maintain customer relationships.

• Servigistics Joins Siebel Alliance
  
• ProBusiness Partners With PeopleSoft
  
• IBM And Manhattan Associates Form Alliance
  
• ICT GROUP Renews Alliance With ALLTEL
  
• Intelligroup and Onyx Deliver CRM
  
• SITEL And Tata Joint Venture
  
• ChannelWave And Cygent Partner
  
• Hyperion Promotes Amelia Tess Thornton