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Nextera Unveils CRM Strategy
Nextera unveiled a CRM initiative that integrates its competencies in market and channel strategy and human capital management with technology solutions to address CRM needs. Nextera believes that if a CRM system is not supported by management, if it is not clearly defined in job roles, if people are not incented to use the system, if they don't see the value or benefit of it - a CRM effort is going to fail. Nextera aims to provide a CRM solution that deals with all of these problems.

ViryaNet And ClickSoftware Partner
ClickSoftware announced a reseller partnership with ViryaNet. Under the terms of the agreement, ViryaNet will bundle ClickSoftware's scheduling product, ClickSchedule, with Service Hub, its wireless workforce management solution. This product aims to enable service managers to optimize scheduling their workforce by selecting qualified field engineers for specific jobs.

Cox to Standardize On Aspect/Kana
Aspect and Kana announced that Cox will standardize its contact center operations on the Aspect/Kana integrated solution. This offering combines the Aspect Customer Relationship Portal with Kana's Web-architected eRM solution.

Delano And Braun Form Alliance
Delano and Braun Consulting announced an alliance to deliver customer intelligence solutions. Working closely with Delano, Braun has provided project management and consulting services to shape Delano Discovery Marketing, an e-marketing application that leverages analytical algorithms to create an organization's online marketing campaigns and measure its effectiveness.

ServiceWare And HDI Partner
ServiceWare announced that RightAnswers.com will be available to members of HDI as an offering on HDI's online store, SupportSuperStore.com. HDI members who subscribe to RightAnswers.com will have access to ServiceWare's Knowledge Channels, which provide technical support knowledge from technology companies including Microsoft, Novell and Lotus.

Chela Financial Uses MicroStrategy
MicroStrategy announced that Chela Financial is building its sales, profitability and portfolio analysis applications on MicroStrategy's platform. MicroStrategy business intelligence software allows reporting against a data source and enables Chela users to analyze student loan data on its parent and student borrowers.

BroadVision Powers RedEnvelope
BroadVision announced that BroadVision powers online gift retailer RedEnvelope. In future enhancements to the RedEnvelope site, BroadVision's technology will provide personalization capabilities, such as personalized gift recommendations, and mobile commerce features that will allow RedEnvelope customers to shop using wireless devices.

Aspect Powers CRM Practices
Aspect announced that Aspect's technology is powering the CRM practices of more than 150 companies in Australia and New Zealand. Fortune 500 companies across industry segments, such as hospitality, banking, energy and communications, are using Aspect products as the foundation for their eBusiness initiatives.

• Petrolatin And Oracle Create Exchange For Oil Industry
  
• IBM and SynQuest Announce Alliance
  
• Societe Generale Standardizes On Siebel
  
• Remedy And Ultimate Team
  
• Shoplet.com To Provide PCsupport.com Solution
  
• University System of Maryland Selects PeopleSoft
  
• enhansiv Awarded Contract From Canon
  
• IBJ Ranks Interactive Intelligence