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Broadbase Completes Acquisition of Servicesoft
Broadbase announced that it has completed the acquisition of Servicesoft. The joint Broadbase-Servicesoft product offering will become an eCRM suite designed to manage all customer interactions across the enterprise.

MicroStrategy Releases Delivery Product
MicroStrategy announced the availability of MicroStrategy Narrowcast Server 7.0. It extends the reach of business intelligence by delivering content and analysis from the MicroStrategy 7 platform and other back-end sources to a company's key constituencies, such as employees, partners and customers.

Astute Releases Modules
Astute announced five modules for its product PowerCenter. The modules expand the Internet, telephony and reporting capabilities of PowerCenter, which is used to manage customer interactions by companies such as McDonald's, Michelin and The Kroger Co. With the new modules, PowerCenter users can enhance their ability to process email, use their Web site for customer management, decrease response times to customer inquiries, and improve the productivity of customer contact center personnel.

NewBold To Manage With Astea
NewBold has selected ServiceAlliance CRM software from Astea to improve productivity of the company's customer service operations. ServiceAlliance will be used to centralize management of service contracts, company and customer-owned inventories, field service, depot repair, helpdesk and dealer support services.

NEBSonline Selects LivePerson
LivePerson has been selected by NEBSonline. NEBSonline is using LivePerson's service for its client services function. Liveperson's Live Chat assists clients with the use of NEBSonline, a website that empowers participants of 403(b), 457 and 401(k) retirement plans with the ability to monitor and restructure their portfolios online.

AbleCommerce Picks iCommunicate
iCommunicate announced that AbleCommerce will deploy the iCommunicate.NET technology as a component of its customer support strategy. iCommunicate will provide access to a self-help/self-service knowledge base, the ability to initiate contact with AbleCommerce's support center via e-mail and the capacity to track interactions using an assigned personal case number.

Peregrine Supporting UDDI
Peregrine announced that its E-Markets Group is taking a leadership position in forging universal e-Commerce standards by adopting support for the Universal Description, Discovery and Integration Project.

Executives To Speak At SSPA San Diego Summit
SSPA announced the line-up of speakers for the SSPA San Diego Summit, February 5-8, 2001. Bill Rose, SSPA Founder/Executive Director will speak along with Rod Austin, President/CEO- Foresight Software, Mike McLean, CEO & Cofounder- PCsupport.com, Greg Gianforte, Founder & CEO - RightNow Technologies, and Steve Gordon, Director of Web-based Technical Support- Cisco Systems.

• RadView Teams With IBM
  
• TIP and Siebel Forge Partnership
  
• Guidant Turns To BackWeb
  
• digiTRADE Standardizes On Aspect
  
• Ariba Uses Vignette
  
• BMC Chooses Acxiom
  
• BLINDS TO GO Selects Group 1
  
• Subaru of New England With Servigistics