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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

CustomerSat Offers Solution For eCommerce
CustomerSat announced the release of WEBConnect Advantage, a solution designed to help eRetail businesses build and maintain online customer satisfaction. This solution allows eBusinesses to implement a feedback system for their website visitors and customers at interaction points.

iCommunicate Introduces Snap-In Connectors
iCommunicate announced the availability of Snap-In Connectors. Snap-In Connectors allow businesses to integrate the iCommunicate.NET customer service technology with other applications they use. This functionality is possible through the use of SOAP (Simple Object Access Protocol), which integrates web-based services and enables applications to interact with one another.

Concord EFS Selects ServiceWare
ServiceWare announced that Concord EFS will deploy ServiceWare's eService Suite 3.0 as a part of its client care strategy. eService Suite aims to enable Concord to increase support analyst productivity, improve customer satisfaction, and create a knowledge base to collect and disseminate product information.

Covisint and Oracle Ink Agreement
Oracle announced that Covisint and Oracle have finalized a technology and licensing agreement. Oracle will provide Covisint with the B2B software necessary to support and manage the company's B2B activities. Covisint will implement the Oracle E-Business Suite, Oracle Exchange Marketplace, Oracle technology platform and Oracle Internet Developer Suite, following Oracle's vision of building a B2B 'e-hub' infrastructure.

Broadbase Completes Acquisition Of Decisionism
Broadbase announced that it has completed the acquisition of Decisionism. Decisionism provides B2B e-commerce solutions that enable net market makers to deliver information services to their e-market constituents.

MicroStrategy Announces Resolution Of SEC Inquiry
MicroStrategy announced it has resolved the Securities and Exchange Commission's inquiry into the Company's March 2000 financial restatement. The SEC did not assess a monetary penalty against the Company. The Company cooperated with the SEC in its inquiry

Mammoth California Vacations Selects Apropos
Apropos announced that Mammoth California Vacations has selected Apropos' Multimedia Interaction Management Solution for its customer service contact center. The Apropos solution will enable Mammoth California Vacations to offer premier customer service for its lodging, ski school and lift ticket reservations.

Skymach Selects Calico
Calico announced that Skymach has chosen Calico's suite of eBusiness applications to power its public and private Web-based offerings. Skymach will use the suite of Calico eBusiness applications, including: Calico Market Maker, the company's one-to-many and many-to-many marketplace solution, Calico Advisor, the company's configuration and recommendation application; Calico Loyalty Builder, a customer personalization and customization application; and Calico Price Point, the company's custom pricing software.

• Avaya CT for Siebel eBusiness Now Global
  
• Andersen Consulting And Broadvision Unite
  
• Stern Stewart Partners With Hyperion
  
• Intrinsic Appoints Directors
  
• InfoCast Announces Alliance
  
• Grand Prix Customer Service Awards Nominations
  
• TSANet Elects Officers
  
• Aegis Announces New Board Of Director