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Datawatch Offers Free Version Of VorteXML
Datawatch announced that it is offering a free beta release version of VorteXML software tool that allows users to convert structured text data into XML. VorteXML allows users to extract, transform and export XML from recurring structured text data output such as reports, invoices, log files and EDI documents.

BroadVision And Chordiant Partner
BroadVision and Chordiant announced a partnership to provide a CRM solution that features sales and service via the Internet, telephone, email or retail outlets. By combining BroadVision One-To-One applications and Chordiant's CRM Solution, the partnership is expected to result in a solution for presenting personalized offers through a range of customer communication channels.

Sideware Signs Partnership With BrainTech
Sideware announced that it has entered into an e-business partnership with BrainTech. Under the terms of the product marketing agreement, BrainTech will serve as a Value Added Reseller of Sideware's eCRM solution.

Nortel Launches Call Center Server 4.0
Nortel launched version 4.0 of Symposium Call Center Server, providing businesses with the means to deliver customer service by reducing customer response time and increasing capacity to handle additional calls. New features of Nortel Networks Symposium Call Center 4.0 include increased agent capacity, reduced configuration costs and improved network skill-based routing.

TECHMAR Wins 3 Technology Players
TECHMAR announced partnerships with players of the high-tech industry. TECHMAR is working with eXcelon, Level 3 Communications, and Vignette to generate, distribute and manage sales leads where results and ROI can be tracked and reported.

iCommunicate Powers MindSurf
iCommunicate announced that it will provide support technology for MindSurf. The iCommunicate.NET web-based service suite will enable MindSurf to deliver content to students, parents and instructors, facilitating interaction within educational communities.

Rainmaker Announces Renewal Services
Rainmaker announced an expansion of its Contract Renewals Plus (CRP) services for use by its clients' enterprise-level end user customers. This service capability provides customers with Web access for tracking, managing and renewing their support contracts and software subscriptions.

The Wall Street Journal Selects Vignette
Vignette announced that The Wall Street Journal Online signed a multi-year enterprise license agreement to implement the entire Vignette(r) V/Series and Vignette eSeries technology suite to power the company's most highly trafficked Web properties, including WSJ.com.

• Siebel Partners With Nuance
  
• Oracle Announces Earnings
  
• 24/7 Customer.com Becomes Kana Partner
  
• Verity Teams With IBM
  
• Support Performance Continues Growth
  
• Ann Taylor Selects Convergys
  
• Tightlink Raises $16 Million
  
• Neteos Strengthens Team