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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Support.com Expands Strategy
Support.com announced momentum for the Company's channel strategy. As part of the company's initiative to expand its global reach, Support.com announced several partnerships. Support.com teamed up with partners including GE Capital IT Solutions, IBM Global Services, Perot Systems, Sysage Technologies, Entex, and Sitel.

Metrix Partners With Servigistics
Metrix announced a partnership with Servigistics. The integration of Metrix's application suite with Servigistics will result in a parts planning and forecasting solution that aims to help companies increase customer satisfaction, while improving their bottom line.

CMP Media With E.piphany
E.piphany announced that CMP Media has selected E.piphany software to market and increase customer acquisition and retention opportunities. Using the E.piphany system, CMP will be able to centralize data on magazine subscribers, event attendees and recipients of the company's email newsletters, giving CMP a view of its customer.

40 Institutions Turn To Rightnow
RightNow announced that its RightNow Web customer service suite has been selected by more than 40 educational institutions. Thirteen educational institutions selected RightNow Web in the last six months. RightNow Web, which combines self-service, email management, live chat and feedback tools, aims to allow educational institutions to provide improved service.

Sharper Image Deploys Delano
Delano announced that Sharper Image is using Delano's e-service solution to provide e-mail and web-based customer support on its e-commerce site, www.sharperimage.com. The Sharper Image is using Delano to track and monitor its e-mail customer service performance, to streamline e-mail response processes, and to access statistical data.

Gigabyte Chooses iCommunicate
iCommunicate announces that Gigabyte Computer Stores has selected the iCommunicate.NET technology for its web-based support service needs. Gigabyte chose iCommunicate.NET after conducting a search for a customer interaction tracking solution that would enable staff to work smarter while providing customers with improved service.

Advanced MarketPlace and ServiceWare Partner
Advanced MarketPlace and ServiceWare announced a partnership alliance to enable clients to improve the quality and speed of online service. Advanced Marketplace will recommend ServiceWare's eService Suite to enterprise and mid-size customers.

No Glass Ceiling At Peppers And Rogers
In early 1999 Karen Voghel gambled on her future with Peppers and Rogers Group, when she literally bet her bonus on her ability to build a new business, within the walls of the CRM consulting and media firm. Voghel founded 1to1 Executive Search, a recruitment practice that aims to create a service to meet the demands of the changing business world. She is now Managing Partner of Peppers and Rogers.

• Pegasystems And Acxiom Alliance
  
• Blue Pumpkin Appoints William Seawick CMO
  
• Roundarch and BroadVision Establish Alliance
  
• Selectica Establishes e-Banking Division
  
• Qwest Selects ChannelWave
  
• Recognition Systems Moves Into Hong Kong
  
• Xchange Strengthens Management Team
  
• Neteos Appoints Bill Varga As VP