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Oracle Launches Portal.Oracle.com
Oracle launched Portal.Oracle.com. Using Portal.Oracle.com, companies can provide secure access to an enterprise portal, or ``business home page,'' allowing their employees access to business information, enterprise applications, and BtoB exchanges. With this service, companies don't have to buy, install or deploy software on their own sites.

Peregrine Systems Forges Relationships With IBM
Peregrine announced that it has entered into a relationship with Tivoli Systems to strengthen the existing integration of complementary Peregrine products such as ServiceCenter and AssetCenter with Tivoli Enterprise systems and network management products for the benefit of customers. Peregrine will acquire the Tivoli Service Desk suite of products and certain related assets for $105 million in total consideration.

BroadVision Announces Mobile Solution
BroadVision introduced the BroadVision Mobile Solution, designed to deliver information to mobile customers, partners and employees. BroadVision Mobile Solution allows BroadVision customers to add wireless capabilities to BroadVision B2B, B2C and B2E applications.

TightLink Launches Solution
TightLink announced the availability of its interaction management solution that enables interactions all within a shared page. Composed of a suite of interaction applications for customer care inquiries, employee issues and dispute resolution management, the TightLink solution is designed to facilitate the exchange of information between customers, companies, employees, partners and vendors.

eConvergent Supports BSP
eConvergent recognized support of the BSP category that was created just over one year ago. Business Solution Providers are a class of service provider that combines technology infrastructure, domain and industry expertise, and professional consulting services to provide outsourced solutions to business problems.

!hey Adds Firewall Technology
!hey announced the acquisition of Really Easy Internet. The merger adds ReallyEasy's VoIP customer collaboration and automatic firewall compensation technology to !heycentersm, !hey's customer engagement product suite. !hey will also benefit from ReallyEasy's talent, and customer base.

Marks & Spencer Selects Eyretel
Marks & Spencer Financial Services has chosen Eyretel to provide a customer interaction management solution to ensure speed, accuracy and minimize administration for its buildings and contents insurance services. Using Eyretel's technology, Marks & Spencer Financial Services can grant customers coverage on buildings and contents over the telephone.

AAA Selects Brightware
Brightware selected Brightware to expand its online customer service capabilities for its members and online visitors. The AAA national office will use Brightware's Email Assistance 5.0 to assist in managing member email inquiries.

Absolute Quality With eGain
Absolute Quality recognized the need to integrate live assistance into its current product offering so that its clients' customers would have an additional channel to reach Absolute Quality's customer service representatives. The company turned to eGain because its eGain Commerce platform offered features and functionality that strengthened Absolute Quality's online customer service strategy.

Little Switzerland Selects iCommunicate
iCommunicate announces that Little Switzerland has selected the iCommunicate.NET customer service and support suite for its online counterpart. By adding iCommunicate to its website, Little Switzerland plans to introduce to online retailing a "bricks and mortar" class of customer service akin to that which is expected in jewelry and gift boutiques.

• PeopleSoft and JustTalk Deliver Speech Recognition for CRM
  
• TeleMagic Announces Services Program
  
• e-centives Selected by Ask Jeeves
  
• LifeMinders And SpeechWorks Team
  
• Sage Earns Support Certification
  
• Incentive Partners With Nortel
  
• F-Secure Uses BackWeb
  
• Three Is A Charm For Clientlogic