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COMMfusion Launches Voice/Data Portal
COMMfusion announced the launch of a new website, COMMfusion.com. The website will be a source of information on next-generation switches, contact center/CRM/CTI, unified messaging, wireless technology, speech recognition/voice portals, ASPs and other voice/data products and services. The site aims to be a one-stop shop for articles, white papers, in-depth reports, case studies, expert opinions and more.

Peregrine Launches ServiceCenter
Peregrine announced ServiceCenter Automated Resolution, a product that increases service desk productivity by pinpointing infrastructure problems and providing a visual ``map'' of the effected area. ServiceCenter Automated Resolution identifies the root cause of infrastructure malfunctions and allow the frontline agent to see the devices that connect the end-user to an IT service.

Delano And Middleberg Partner
Delano and Middleberg 1.2.1 announced a relationship to market and deliver an offering that combines customer interaction technology with best practices in direct marketing. The combination of Middleberg's domain expertise in marketing along with Delano's intelligent eCRM applications will enable organizations to turn to a source for managing marketing operations.

Pivotal Launches Solution
Pivotal launched the Pivotal Demand Chain Network solution suite at a Web press conference held on Microsoft's Redmond campus. Using the Pivotal Demand Chain Network integrated solution suite, enterprises can maximize the potential of Web-based selling and eCommerce by creating a business infrastructure for managing marketing, selling and servicing processes.

Motive And Nexgenix Join Forces
Motive and Nexgenix announced today that they will jointly develop, market and sell solutions based on Motive products and Nexgenix services. They have signed a partnership agreement in which Nexgenix, as a Motive Consulting Partner, will provide joint clients with assessment, strategy, design, development, implementation, integration, customization and project management services.

eshare Releases International Solution
eshare announced eshare XChange 4.2 is now available to international markets. XChange combines inbound voice, e-mail, fax, VoIP, predictive dialing, and monitoring and reporting capabilities.

Supportgate.com Announces SSPA Europe
Supportgate.com announced the launch of a new Membership Program: The SSPA Europe Member Community. The SSPA Europe joins the other Supportgate.com communities that include the Software Support Professionals Association (SSPA), The Service Vendor Alliance (SVA) and The Technical Support Professionals Society (TSPS).

Xchange Integrates ACP Interactive
Xchange and ACP Interactive announced a partnership that enables Xchange to provide ACP Interactive's tracking and CallMail technologies to its client base. These technologies further enhance the eMessaging component of the Xchange 4.0 solution suite for eCRM by enabling Xchange clients to embed CallMail buttons within their opt-in email messages.

• Siebel and Tumbleweed Announce Alliance
  
• Wellmark Blue Cross Blue Shield Selects FirePond
  
• Enmed Utilizes Pretzel Logic
  
• Management Technology Group to Assist CustomerSoft
  
• Lumbee River Selects iMedeon
  
• Quadstone Secures $30 Million
  
• Convergys And ALLTEL Announce Agreement
  
• InterVoice-Brite Announces Organization Changes