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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Pivotal and Datawest Launch Solutions
Pivotal and Datawest announced demand chain network solutions designed for financial services companies that accelerates the ability to engage in Internet commerce, eSelling and CRM. Pivotal's solutions hosted and operated by Datawest allow financial services companies to consolidate fragmented customer information.

Vector Joins Remedy
Remedy and Vector has announced that Vector Networks has joined the Remedy Corporation Product Partners Program. The partnership brings together Vector Network's desktop management and Remedy's helpdesk application; Action Request System.

Quintus Extends International Services
Quintus announced the extension of its customer support services with the addition of a technical support center to its sales offices in the United Kingdom. Also announced was the appointment of Paul Bell, support industry veteran, to head the regional operations as Europe, Middle East and Africa Support and Education Services Manager.

Lionbridge Partners With KnowledgeFarm
Lionbridge and KnowledgeFarm announced a partnership to develop multilingual knowledge management services for customer service and support operations. KnowledgeFarm and Lionbridge will jointly develop service offerings designed to enable customer service and support operations deploying knowledge management solutions to provide these services in multiple languages.

Servicesoft Used at Stanford
Servicesoft announced that Stanford University has implemented Servicesoft's knowledge-based system, Servicesoft 2001, to enable human resources staff to access information regarding employee benefits via the university's Intranet.

PCsupport.com Completes Acquisition of MyHelpDesk
PCsupport.com announced the completion of the acquisition of the assets and certain liabilities of MyHelpdesk. The addition of MyHelpdesk's searchable knowledge base of technical support solutions adds a user self-help capability to the eSupport offering.

ASB Bank Rolls Out Onyx
Onyx announced that New Zealand's ASB Bank is rolling out 3,000 seats of Onyx Employee Portal. With Onyx 2000, ASB Bank has a platform capable of providing its business units with access to information on customer processes to the bank's mainframe-based transaction processing application.

TNT Post Group Selects Industri-Matematik
Industri-Matematik announced TNT Post Group has selected its VIVALDI software for a CRM system. It will deploy VIVALDI contact center capabilities to manage inbound and outbound interactions with customers. Additionally, TPG will use VIVALDI marketing and sales automation software to measure, monitor and modify sales campaigns.

• Business Objects Supports Siebel
  
• NewWorld Secures $5.6 Million in Funding
  
• Promptu Moves to New Corporate Headquarters
  
• Click2Community Secures Funding
  
• eFunds Opens Call Center in India
  
• UMC Selects BroadVision
  
• NCR And PIA Create Alliance
  
• FirePond Names Clive Smith VP