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Siebel Announces eBusiness 2000.3
Siebel announced the availability of Siebel Systems' next generation of marketing automation and analytic applications. Siebel eBusiness 2000.3 supports the marketing process with campaign management, data quality, and personalization capabilities.

Metlife Signs Agreement With Chordiant
Chordiant announced a license and service agreement with MetLife. MetLife intends to apply Chordiant's Unified CRM Solution across divisions and offerings, thereby hoping to improving the customer service platform of the life and annuity insurance divisions, brokerage business, as well as MetLife call cente.

Xchange for Banking
Xchange unveiled Xchange for Banking. The suite aims to provide banking professionals the ability to look at individual customer's wants, needs and behaviors, and translate that insight into actions.

San Diego WebStar Service Awards
The Software Support Professionals Association (SSPA) announced the Call for Nominations for the 2001 WebStar Service Awards program. The annual WebStar Service Awards are presented to companies who excel at providing customer service and technical support via the Web.

Pegasystems With Sun
Pegasystems has been named by Sun an iForce Application Provider for eCRM solutions. Pegasystems has also adopted Sun as a preferred hardware, operating system and storage provider in delivering eCRM solutions.

Pivotal Announces Japan Subsidiary
Pivotal announced that it is establishing ``Nihon Pivotal K.K.,'' a wholly-owned subsidiary based in Tokyo, Japan. Nihon Pivotal K.K. aims to capture the opportunity to provide large and medium-sized Japanese companies with demand chain network solutions for CRM, eSelling, and eCommerce.

WaKuL Selects Convergys
Convergys announced it has signed a managed services contract with WaKuL. WaKuL's billing and customer care needs will be supported by Catalys, Convergys' IP billing and customer care solution created for Internet service and communications providers.

West TeleServices Announces Customer Contact Center in Mumbai
West TeleServices announced that the Company has entered into an agreement with eFunds for the development and operation of a contact center in Mumbai, India. Beginning in January 2001, inbound customer service transactions will be conducted at a Mumbai location.

• Spherion Focuses On Customer Service With Witness
  
• Syntricity Selects Firstwave
  
• Industri-Matematik With Blue Martini
  
• Gexel Telecom Purchases From eshare
  
• Cosmocom Announces Opening of Tokyo Office
  
• Servistream Partners With Pals1
  
• EXIGO Joins IT Masters Partner Program
  
• The Help Desk Institute Announces HDI 2001