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Xchange Ships Web-based Version of EnAct
Xchange announced that the Web-based version of Xchange EnAct is now available. The new features include integration with other Xchange solutions, internalization capabilities, improved reports, and search engines.

HP Closes Payment Gap in B2B e-Commerce
Hewlett-Packard announced the launch of its B2B e-payment solution which aims to enable financial institutions to provide their customers with an electronic payment each time a B2B e-commerce transaction takes place. It consists of the HP B2B e-payment handler which offers embedded payment options and the HP financial link which connects customers' e-commerce sites enabled with the HP B2B e-payment handler to their online financial institutions.

Vignette Leverages Openwave Notification Library
Vignette announced that it has completed work with Openwave by integrating the Openwave Notification Library into the WAP connectivity channel of the Vignette V/5 Communication Server. By bundling Openwave's Notification Library as part of its Communication Server, Vignette enables companies to push alerts and content to their customers via wireless devices such as WAP-enabled mobile phones, PDAs and 2-way pagers.

NetManage Transforms Banking Applications
NetManage reported that Grupo Bancomer is using NetManage's RUMBA Management Server and RUMBA OBJECTX Development Kit to power the CLUB banking transactions of Bancomer.com, the bank's Internet portal. The project joined NetManage's knowledge of systems integration and terminal emulation with Bancomers expertise in the banking industry to deliver an e-business solution capable of handling transactions.

Webhelp and eGain Team Up
Webhelp and eGain have joined forces to market online customer support solutions collaboratively. eGain will market Webhelp's P2P Engage solutions and Webhelp will market the eGain Commerce suite of e-service applications.

Petroleum Company Selects Astea
Astea announced that Wayne Dresser is the latest petroleum industry company to select Astea's ServiceAlliance eCRM software to manage customer service. Wayne Dresser will use ServiceAlliance to integrate and automate customer service management including call center, field service, logistics, repair, order processing and billing.

Remedy to Implement Previo
Previo announced that Remedy will implement Previo's eSupport Essentials in its European operations. The ``Previo Add-on for Remedy'' integration module enables Help Desk administrators to integrate Previo software releases into Remedy's Help Desk system.

ServiceWare Extends Partnership With Microsoft
ServiceWare announced that it has renewed its partnership with Microsoft to develop content for the customer support Web sites managed by Microsoft Product Support Services. The contract with Microsoft's Product Support Services includes content development of online knowledge-base articles from the initial idea to the technical review and management of the content delivery process for Microsoft products including all Windows operating systems.

• Banque Worms Standardizes on Siebel
  
• Courion Secures Second Round Funding
  
• Hyperion Enhanced by Arthur Andersen
  
• E.piphany Appoints American Express Executive
  
• PeopleSoft and TALX Team
  
• Magic Software Signs Deal With Indecom
  
• London Bridge and IDM Partner
  
• Cox and Convergys Sign Contract