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LivePerson Adds CallMe
LivePerson announced the addition of LivePerson CallMe to its Customer Interaction Suite. By clicking on the LivePerson CallMe button and then typing in a phone number, Web site customers can request an automatic telephone callback from an operator.

ServicePower Connects With PeopleSoft
ServicePower with PeopleSoft announced delivery of their product using SPwr/Connect. SPwr/Connect is a modular and supported software interface layer that combines the power of PeopleSoft CRM with the scheduling and dispatch capability of SERVICEPower. The integration of these two applications produces a solution for scheduling and dispatch of field technicians in the Customer Services Market.

Aprimo Opens Toronto Office
Aprimo announced the opening of a Toronto office to address the demand in Canada for the company's web-based marketing management platform, Aprimo Marketing. Aprimo is moving to build a sales and support team and ensure these businesses have access to Aprimo Marketing.

Touchpoints Launched
Touchpoints was launched sponsored by NCR. Initial indications are the site is set to become a point for industry players, stimulating debate among banks, retailers, dot-coms and consultants with an interest in the market. As well as being a repository of ideas, the site has created an online community, providing access to forums where individuals can exchange ideas and information and vote on industry issues.

Supportgate.com Announces Netopia as SVA Member
Supportgate.com announced that Netopia has joined the Service Vendor Alliance (SVA), a membership organization dedicated to bringing IT support service buyers and sellers together online. The primary focus of SVA is to increase the visibility of vendors and suppliers within the IT service and support community.

Primus Enhances Mitsubishi and Melcom
Primus announced that it has added Mitsubishi and Melcom as users. Both companies are using Primus technology to enhance their online customer relationships and aim to increase the success rate of the initial contact.

Spherion Deploys eQuality
Spherion and Witness announced Spherion's deployment of the eQuality recording and evaluation solutions from Witness Systems. In addition to leveraging the eQuality software to help deliver service, Spherion is also playing an active role on Witness Systems' Customer Advisory Committee.

Everdream Chooses HP
Everdream announced an agreement with the Hewlett-Packard Company to make HP Vectra VL400 desktop computers the desktop PC of choice for its subscription computing service. Everdream currently uses HP Omnibook 6000 notebook PCs for its Dreambook Mobile Computing Package users and the HP NetServer for small office LAN solutions.

• iCommunicate Appoints VP of Marketing
  
• Ovum With Acquisition of Richard Holway
  
• Epicor to Resell ADAPT
  
• Kana Implementing at Universal Salvage
  
• Diamond.com Engages Customers With !hey
  
• Peregrine Used By DREGIS
  
• UMC Selects BroadVision
  
• New MarketFirst CFO