Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

UniPress Launches FootPrints 4.5
UniPress announced the availability of FootPrints v.4.5. FootPrints 4.5 aims to make it easier for users to expand their help desks into online support centers and improve project workflow for a broad range of CRM, development, consulting and sales activities. FootPrints 4.5 enhancements include customer support online, including a live chat facility, remote control support, and wireless PDA devices.

Navision And Damgaard To Merge
The boards of directors and the founders of Navision Software and Damgaard recommend a merger under the name of NavisionDamgaard. The merger is intended to create an international provider of business solutions and participate in international industry consolidation.

Made2Manage Implements ServiceWare
Made2Manage and ServiceWare announced that Made2Manage will implement ServiceWare's eService Suite 3.0 to improve customer satisfaction and productivity. The combined solution will provide Made2Manage customers with answers to their inquires on the company's products, as well as educate them on issues in the industry.

QoS Labs Uses BroadVision
BroadVision and QoS Labs announced the launch of its service offerings and unveiling of its joint live site, Grupo Gigante. The site, built with BroadVision Retail Commerce, enables Gigante to offer more than 10,000 products and services to customers located in Mexico and the United States.

NCR Announces CRM Solution 4
NCR announced the latest release of its CRM tool, NCR CRM Solution version 4. This release unifies NCR's Relationship Optimizer product line with that of Ceres Integrated Solutions. It enables marketers to engage in dialogues with their customers across various channels, including Web sites, kiosks, ATMs, call centers and emails.

Belgian Army Expands Use Of Infra
The Belgian Army has expanded its use of Infra support software to the internal helpdesk and Human Resources department of its Telecommunications division. This implementation is part of an expansion of Infra throughout BEMILTEL, with anticipated future use in the wider Belgian Armed Forces.

Acxiom Uses Oracle
Oracle announced that Acxiom is using an Oracle data warehouse solution to power its customers' target marketing and CRM activities. The Oracle data warehouse solution aims to enable businesses to combine their own customer data with Acxiom-provided data to better analyze and model their markets and customer bases.

Broadbase and Intershop Join Forces
Broadbase and Intershop announced the availability of an adapter that enables integration of Intershop's Enfinity application with Broadbase's e-marketing personalization capabilities. With the integration of Broadbase, Intershop Enfinity users are provided with metrics that serve as the platform to provide automated customer interactions. The integration of Broadbase and Enfinity automates the process of data extraction and transformation.

• Xoriant Joins Siebel Alliance Program
  
• Intrinsic Acquires Marketic
  
• Sideware and Columbus Announce Partnership
  
• ClientLogic Acquires TeleServices Division of ACS
  
• Charter Supports Staples
  
• Sherman Chooses eshare
  
• IMPRESS and Aspect Enable Oklahoma Gas and Electric
  
• Selectica Empowers BroadRiver