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Aspect Announces Availability of Portal Multimedia 2.0
Aspect announced the availability of Aspect Portal Multimedia version 2.0, a software application for the Aspect Customer Relationship Portal. This release ties customer communication contacts, including those made via telephone, e-mail and Web, into a queue and assigns each for handling from a PC by contact center representatives.

Oracle Announces Oracle9i
Oracle announced business intelligence functionality built into its products that aim to improve the way enterprises use software to help make decisions. With Oracle9i and Oracle E-Business Suite, Oracle introduces an approach to gathering information and disseminating valuable business analysis, personalized to each decision maker. This aims to give e-businesses the ability to manage people and business processes, using facts.

Epicor Announces eManufacturing With Microsoft
Epicor introduced the availability of Epicor eManufacturing. The new product features database support and both Progress and Microsoft SQL Server databases. eManufacturing also features the incorporation of Epicor eCommerce Storefront, to bring manufacturers a solution for eCommerce and global business.

Kana Delivers to SquareTrade
Kana announced SquareTrade is deploying Kana's eRM solution. Employing Kana aims to increase SquareTrade's knowledge management services, enabling the company to build additional functionality into its product offering and provide e-businesses and marketplaces with a relationship management support system.

Deutsche Telekom and Interactive Intelligence Sign Agreement
Interactive Intelligence and Deutsche Telekom announced a distribution agreement through which Deutsche Telekom will market, distribute and support the Interaction Center platform, Interactive Intelligence's software suite, in Germany. The Interaction Center Platform has been designed to replace communication devices like PBXs, automatic call distributors, interactive voice recognition systems, voice mail systems, fax servers, Web gateways and computer telephony middleware.

United Web Powered by Blue Martini
Blue Martini announced that United Web selected and implemented the Blue Martini Customer Interaction System to power its Web site operations and provide apparel-buying services to customers through its site: theEX.IT. theEX.IT will be able to record registered customers' interests and shopping behavior, and then provide an improved experience through customer touchpoints. The features provided by the Blue Martini Customer Interaction System help theEX.IT to manage and refresh a database.

Nortel And Ironside Manage Technologies
Nortel Networks and Ironside Technologies plan to address managing separate Internet technologies and critical customer information from various on-line marketplaces with a CRM solution enabling suppliers to participate in trading exchanges through a single point of entry. It is expected to help business suppliers reduce transaction costs, grow incremental revenues, streamline operations and improve customer service through e-marketplaces.

ServiceWare Appoints Scott Schwartzman To VP
ServiceWare announced the appointment of Scott Schwartzman to the position of VP of global enterprise services. Schwartzman joins ServiceWare with 13 years senior-level business and technology experience from market-leading companies including Firepond, SAP America and Revlon.

• Information Builders Announces Support for IBM
  
• Continental Grand Plaza II With BroadVision
  
• Outlaw Technologies Selected by HFN
  
• SITEL to Expand Relationship With Xircom
  
• Godfrey Sullivan Named CEO of Promptu
  
• FirePond Deepens Global Organization
  
• Agiliti Announces New Partners