Monday, November 20, 2000

  Previous Issue                                                                      About    Contact    Affiliations    Home                           


Headline News for CRM

          Internet Relationship Management

 

Search:

 

 
Free Newsletter!
Subscribe to RealMarket Today!

 TEXT HTML
 
Send it to a Colleague
Send this report to a colleague with your personal message.
 
Experts Corner
Q: Why do knowledge management projects generate resistance among the project teams?
Answer

Peter Dorfman
KnowledgeFarm
 
Required Reading

"The 10 Rules of eSupport"
by Ratan Tiperneni - Director of Product Management, Support.com

 
 

Featured Event

Are customer needs exceeding your support capabilities? - SafeHarbor.com Webinar
Nov. 22, 29 & Dec. 6, 2000

Career Opportunity

Customer Support Specialist
San Carlos, California


"Day 22: Find a mentor. Find someone within your company or profession that you admire and trust. Ask them about how they succeeded amidst all the chaos and demands of technical customer support. Develop a professional relationship with them so that you have a mentor to talk with when you need advice."
- Overcoming Overwhelm, Thirty Days to Less Stress, by Mia Melanson

 


Welcome to RealMarket Today!
Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.


Today's News

Broadbase Announces Approval For Servicesoft Acquisition
Broadbase and Servicesoft announced that they have received the necessary regulatory approvals to proceed with the planned merger of the two entities and have announced respective stockholder meetings to approve the merger, to be held on December 14, 2000.

more »


NEON and Peregrine Deliver Accelerator
New Era of Networks and Peregrine announced the availability of a developed product that enables implementation of Peregrine AssetCenter and SAP R/3. The joint solution will allow customers to gain the benefits of decision-making, flexibility and resource deployment from information sharing.



iCommunicate Brings Technology to Nonprofits
iCommunicate was showcased at the Nonprofit Technology Solutions Fair in Washington DC. The Fair promoted the use of technology to increase the effectiveness of nonprofit organizations in meeting their missions. With iCommunicate.NET, nonprofits will have the ability to communicate online with potential volunteers, donors, and the constituencies they serve.

more »


Control-F1 Becomes FrontRange ISV
Control-F1 announced that they have completed and become a certified FrontRange Solutions ISV (integrated software vendor). Customers that purchase the Control-F1 Database Bridge will have a solution that enables communication between eSupport delivery and incident tracking. Control-F1 will store diagnostic data and session logs generated by Control-F1 into the GoldMine FrontOffice 2000.

more »


InfoCast and InstantService.com Partner
InfoCast announced its partnership with InstantService.com. The partnership combines InstantService.com's live human interaction with InfoCast's eTEAM software. With eTEAM, customer service agents can create messages with voice, text, images and dynamic markup. The communication is then sent as an e-mail attachment or other file transfer using the agents' existing software.

more »


Quintus Delays Quarterly Report
Quintus Corporation has delayed filing with the Securities and Exchange Commission its Form 10-Q for the quarter ended September 30, 2000, pending completion of the investigation of revenue and accounts receivable for that period as well as for earlier periods. Quintus' Board of Directors has placed Chairman and Chief Executive Officer Alan Anderson on administrative leave. The Board of Directors has designated Paul Bartlett, the company's Chief Operating Officer, as the acting Chief Executive Officer of the company.



Secure E-commerce Using XML
Netegrity announced that it is working with a group of companies to define the first standard for enabling secure e-commerce transactions using XML. The industry's first major collaboration, called Security Services Markup Language (S2ML), will create a common language for sharing security information about transactions and end users between companies engaged in online B2B and B2B2C transactions. Authors of the S2ML specification are Bowstreet, Commerce One, Jamcracker, Netegrity, Sun Microsystems, VeriSign and webMethods.



Quaero Names New Employees
Quaero announced it has named Paul Becker as President of Quaero msi - its marketing consulting and systems integration group. Becker brings more than 18 years of experience to Quaero, following positions at Naviant Marketing Solutions, MRJ Technology Solutions and General Electric.

more »



Other News

 

RealMarket Live! Webcast
The Strategic Benefits of Knowledge Management
Listen

Tom Perry
 ServiceWare
 
Knowledge-enabled Solutions from Primus

 

Stock Index
RealMarket 163.03 -0.90%
Stock Index: Tell me more 
Dow Jones 10,629.87 -0.25%
Nasdaq 3,027.19 -0.17%
S&P 500 1,367.72 -0.30%
Apac Cust Svc 3 13/16 -1/16
Applix Inc 3 9/16 -1/32
Apropos Tech 7 1/2 -1/4
Ask Jeeves Inc 13 3/4 +1 7/16
Aspect Comms 15 3/4 -1/8
Blue Martini 26 1/2 -1 1/2
Broadbase Sftwr 10 5/8 -3 3/8
Broadvision 36 +2 1/2
Calico Commerce 2 3/32 -3/32
Chordiant Sftwr 4 3/8 -1/2
Convergys Cp 45 3/8 -7/8
Davox Corp 8 7/8 0
Delano Tech Cp 12 3/16 -1/2
E.piphany Inc 51 1/4 -6 7/16
eGain Comms Cp 3 3/4 0
eLoyalty Corp 9 +1/16
Eshare Tech 2 3/8 +3/32
Exchange Applc 2 51/64 +11/64
Firepond Inc 9 3/16 -9/16
ICT Group Inc 11 1/8 0
Interact Commer 9 +3/8
Interact Intell 27 13/16 -3 11/16
Interv Brite 9 9/16 +1/16
Janna Systems 74 -1
Kana Comms 19 13/16 -2 1/8
Liveperson Inc 1 3/8 +1/8
Onyx Software 14 3/16 -7/16
Pegasystems Inc 4 1/2 0
Peregrine Sys 17 1/4 -15/16
Pivotal Corp 48 1/16 -3 1/8
Prime Response 3 1/16 +1/16
Primus Knowldge 7 1/4 +1/8
Quintus Corp 2 31/32 0
Rainmaker Sys 1 11/32 -3/32
Remedy Corp 19 15/16 +1/8
Selectica Inc 26 11/16 -1 7/16
ServiceWare 3 1/2 -9/32
Siebel Systems 95 1/16 -3/16
Sitel Corp 2 15/16 -1/16
Support.com 10 3/16 -2 1/4
Sykes Enterpris 5 13/16 -1/64
Syntellect 4 23/32 +1/32
Teletech Hldgs 26 -1/8
Vignette Corp 24 15/16 -3/8
ViryaNet 5 0
West Teleserv 26 1/2 +1 1/4
Witness Systems 16 5/8 -3/8
As of close 11/17/2000
  Free White Paper - RightNow Technologies

 RealMarket Today! (SearchArchiveSubscribeUnsubscribe) |  RealMarket Live (UpcomingArchive)
Experts Corner  |  Required Reading  |  Events Calendar  |  Career OpportunitiesCRM Info  |  Suppliers
About  | Contact  | Home  | Board of Advocates  | Affiliations
 
Copyright (c) 2000   RealMarket, Inc.   All Rights Reserved.    Privacy Policy
The information contained herein has been obtained from sources believed to be reliable. RealMarket is a registered trademark.

You are currently subscribed as $subst('Recip.EmailAddr').
To unsubscribe send a blank email to mailto:$subst('Email.UnSub').