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PrimeResponse Launches MSP
Prime Response announced the launch of its Marketing Service Provider (MSP) offering, allowing companies access to multichannel marketing applications and PrimeResponse's database technology through a hosted service capability. PrimeResponse's MSP strategy empowers companies to leverage personalization, campaign and target optimization and multichannel capabilities.

Interelate Announces E-Mail Service Offering
Interelate announced the addition of e-mail capabilities for sales and marketing to its customer intelligence solutions offering. Interelate’s e-mail service includes list processing, enhanced delivery, response management and reporting capabilities and aims to help clients improve customer relations, maximize marketing dollars and leverage best-in-class technology and expertise.

Quintus Announces Delay of Quarterly Report and Audit Committee Investigation
The Board of Directors of Quintus announced that PricewaterhouseCoopers has been engaged to investigate certain financial reporting matters, under the supervision of the Audit Committee of the Board of Directors. Quintus' Board of Directors has placed Chairman and CEO Alan Anderson on administrative leave. Among the issues under review is Quintus' statement, on October 17, 2000, that it had collected a receivable from an outsourcing company.

Siebel Completes Acquisition of Janna
Siebel announced that it has closed its acquisition of Janna Systems. Janna products will extend and complement Siebel's current technology and product line for the financial services industry.

Everdream Opens Solutions Center
Everdream announced it will open an expansion facility in Charlotte to serve the needs of new customers. The Solutions Center will utilize call routing, call management, and technical support technology to deliver service to Everdream customers.

eConvergent Announces Customer Satisfaction Contest
eConvergent announced its second annual contest to determine the best and worst customer service experiences on the Internet this coming holiday season. Consumers who have had good or bad experiences with e-businesses are encouraged to email their stories of two hundred words or less to contest@econvergent.com.

RMH Teleservices Announces Revenues
RMH Teleservices announced results for the fourth quarter and year ended September 30, 2000. Fiscal 2000 revenues increased 65% to $132.1 million and net income grew 93% to $3.0 million or $.34 per diluted share.

Sideware Reports Third Quarter Results
Sideware announced results for the quarter ended September 30, 2000. For the third quarter ended September 30, 2000, the company reported sales of $190,748, compared with $357 for the period ended September 30, 1999.

• IBM and ChannelPoint Team Up
  
• Xerox and Xchange Offer CRM Solution in Latin America
  
• iMarket Expands Database
  
• AFFINA Partners with Home-Link
  
• Previo To Integrate Miramar
  
• Firstwave Announces Plans to Acquire Optomi
  
• Broadbase and eCustomers Announce Alliance
  
• IONA and BroadVision Expand Alliance