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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Rightnow Introduces Web 4.0
RightNow announced RightNow Web 4.0. RightNow Web 4.0 has been enhanced with customer feedback tools, a user interface, search capabilities, and a system management and report functionality.

SSPA Releases Support Sense Booklet
The SSPA announces the release of a new SSPA Support Sense Booklet. The Booklets are created as quick read, bite-sized pieces of information authored by support center experts. Topics range from technical issues, soft skills development and people issues; to customer satisfaction, eService and eCommerce.

BroadVision Introduces One-to-One Enterprise 6
BroadVision introduced the next generation of BroadVision One-To-One Enterprise. BroadVision One-To-One Enterprise Version 6 will add Java 2 Platform, Enterprise Edition support, including support for Enterprise JavaBeans component architecture, JavaServer Pages technology and Java Servlet application programming interfaces. With the addition of support for J2EE technology, One-To-One Enterprise customers will be able to customize, extend and modify their BroadVision-based e-business solutions using popular J2EE technologies

Oracle To Work With Sideware
Oracle announced plans to work with Sideware to integrate Sideware’s Web collaboration solutions with the Oracle E-Business Suite. The Sideware integration with the Oracle E-Business Suite is expected to enhance capabilities of Oracle’s CRM applications. Sideware’s solutions are expected to augment the E-Business Suite with online collaboration enhancements of live-chat, whiteboarding, co-browsing and Web page push capabilities.

BICONIX and Applix Complete Solution
Applix and and BICONIX announced the completion and delivery a Customer Analytics solution. Applix has developed a 64-bit processing architecture, leveraging its Online Analytical Processing technology. The Applix solution provides Pelephone with the capabilities to analyze the cellular usage activity of subscribers so that Pelephone can offer its users the best rates and service available.

MidwayUSA Uses Interactive Intelligence
MidwayUSA is using customer interaction management software by Interactive Intelligence to help improve customer service. Midway is using Interactive Intelligence's product called Customer Interaction Center. According to Interactive Intelligence, this architecture reduces start-up and maintenance costs, simplifies administration, and increases ease-of-customization.

Acxiom and Delano Form Alliance
Delano and Acxiom announced an alliance to provide clients with solutions for CDI and analysis of customer behavior and preference. Acxiom will use Discovery Suite, Delano's analytic platform, to help its own clients analyze customer data, and will also resell Discovery Suite and Customer Discovery. Customer Discovery is a Web-based application that integrates e-commerce data with sources of customer information to create an improved customer view.

InsuranceNoodle.com Selects Synchrony
Synchrony announced its customer interaction management solution has been selected by InsuranceNoodle.com. Synchrony's solution will integrate InsuranceNoodle's communication and transaction channels, providing a single view of customers whether they communicate by phone, fax, email or live chat and collaboration on the Internet.

• Peregrine Changes e-Commerce Pricing
  
• Brightware Moves Corporate Headquarters
  
• SPSS To Acquire ShowCase
  
• Computerworld Puts Talisma on Top
  
• First Premier Bank Chooses eshare
  
• Aspect Announces Alliance With Checkfree
  
• Lionbridge and Ask Jeeves Enter Into Alliance
  
• ICT Reports Earnings Growth