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MicroStrategy Expands Relationship With IBM
MicroStrategy announced that its MicroStrategy 7 platform can integrate with IBM's WebSphere Everyplace Suite, Enterprise Edition, server software for connecting wireless and other Internet ready devices to the web. This integration is designed to enable customers to develop applications to allow businesses to distribute messages to users via web, wireless or voice device.

Ask Jeeves Introduces Jeeves Global Answers
Ask Jeeves announced Jeeves Global Answers, a multilingual question answering service. Global corporations can use the intelligence gained by answering questions in one language to deploy content in other languages. In addition, this product offers global companies the ability to centrally control and optimize content on demand.

Network Learning Masters Chooses Control-F1
Control-F1 announced that Network Learning Masters (NLM) has chosen Control-F1 to help extend its business into the US and Europe. Control-F1’s eSupport software has enabled Network Learning Masters to increase their helpdesk productivity by 150%, making it possible for them to deliver software support and provide remote training solutions to customers.

Bull S.A. Signs Agreement with Astea
Bull S.A. and Astea have signed an agreement under which Bull will sell Astea's ServiceAlliance eCRM solutions. Bull’s Outsourcing Support Services division will market ServiceAlliance along with their Outsourcing Services to provide, operate and support a range of services in the field service area from consulting to IT systems management.

ServicePower selects CRMSmart
ServicePower announced that they have expanded their presence into the Asia-Pacific region by signing a reseller agreement with CRMSmart. ServicePower has signed CRMSmart as an authorized reseller for their field service scheduling product, SERVICEPower.

Ticoon Teams With Janna
Ticoon announced an alliance with Janna Systems. Ticoon's Life Goal Planner complements Janna Contact Enterprise by offering an additional interaction channel between the FSP and its retail banking customers.

Sideware Receives Final Approval For Toronto Stock Exchange
Sideware announced that its shares will commence trading on the Toronto Stock Exchange under the ticker “SYD.U”. The company’s shares will trade in U.S. funds.

New Version of Vignette eBizXchange
Vignette announced that the latest version of Vignette eBizXchange is generally available and shipping to customers. This version of Vignette eBizXchange is based on a 100 percent Java 2 Enterprise architecture. Vignette eBizXchange is a deployed B2B solution for portals, storefronts, vertical and horizontal marketplaces, and for companies that wish to streamline their business processes with customers, trading partners and suppliers.

Data Instincts Endorses iCommunicate
Data Instincts and iCommunicate announced that the iCommunicate.NET online technology will be showcased on the Data Instincts online Resource Directory. The iCommunicate.NET technology, selected by Data Instincts, is a customer service suite delivered as a shared access application in an ASP environment.

Service911 eSupport Available For Lycos Users
Service911 announced that its online technical support is now available in the Help and How-To section of Lycos Computers. Visitors to Lycos Computers now have access to instructional videos and text tutorials. Service911 maintains the videos and tutorials by leveraging its expertise in the software and hardware markets to provide technical support content for Lycos's visitors.

• Selectica and Arthur Andersen Form Alliance
  
• DecisionPoint Joins Siebel Alliance
  
• Peppers and Rogers Appoints New CFO
  
• eConvergent Announces Second Annual Contest
  
• The SSPA Sets Dates For 2001 Conferences
  
• Remedy Provides Help Desk Institute Training
  
• AltaVista Selects Interelate
  
• Epicor Helps Ballantyne
  
• PAR3 and VisualCommerce Form Alliance