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NativeMinds and SmithKline Beecham With New Virtual Representative
SmithKline Beecham Consumer Healthcare (SBCH) is preparing to launch its virtual representative (vRep). NativeMinds is enabling SmithKline Beecham to create an automated online personality to help people navigate their site and obtain the information they need about quitting smoking. The vRep will be available to answer the most frequently asked questions about the NicoDerm CQ patch and Nicorette gum products, as well as offer tips on how to quit smoking.

MessageMedia Announces UnityMail 4.0
MessageMedia announced the release of UnityMail 4.0, its newest version of UnityMail e-marketing software. This database enabled software offers a capability that empowers the e-mail marketer to deliver e-mail marketing campaigns. UnityMail provides a solution for e-mail list management and Internet permission marketing.

Scribe Software Introduces CRM Integration
Scribe announced the availability of packaged CRM integration solutions. Scribe’s CRM integration solutions aim to maximize the return on CRM investments by identifying customer-focused information, capturing critical data from the Web, ERP applications, and other lead sources, and allowing it all to be shared with the CRM application. These solutions empower CRM applications to act as the “hub” for customer information, supporting customer-related business processes such as leads, quotes, orders and customer profiles.

iCommunicate Teams With Virtual University
iCommunicate announces that it has been selected to provide its online customer service technology for Virtual University Enterprises (VUE). VUE selected iCommunicate to provide its exam customers in the Americas with access to messaging with customer support representatives using the iCommunicate.NET online customer service suite. iCommunicate live chat enables customers to get answers without having to telephone VUE.

ServiceWare and Excell Global Join
ServiceWare and Excell Global Services announced that Excell has chosen ServiceWare’s eService Suite to build its global customer support and knowledge management infrastructure. Excell will use ServiceWare’s solutions to deliver answers to its clients’ customers, as well as provide them with a self-service option over the Web, as part of its support center outsourcing business.

Sideware Settles Legal Disputes
Sideware has entered into agreements to settle its remaining legal disputes with former management. Sideware will receive payments totaling $250,000, and will issue 20,000 shares and pay $32,000 to a former director. The remaining legal claims between Sideware and former management will be terminated.

Apropos and Lipstream Team
Apropos and Lipstream announced the integration of Lipstream's Live Voice service into its Apropos Multimedia Interaction Management solution. The new solution offers contact centers improved service, PC to PC Voice-over-IP communication and customer interaction capability. Lipstream provides a network for VoIP applications adding Internet chat capability to Apropos' interaction management applications.

1eEurope Partners With Vignette
1eEurope announced a partnership with Vignette that enhances 1eEurope's ability to deliver e-business solutions. The partnership enables 1eEurope to tap Vignette's e-business and CRM technologies as it evaluates customer needs and develops solutions to meet them.

• Control-F1 Appoints Craig Goldman
  
• TeleSpectrum With Knowledge Networks
  
• NetManage Hires VP
  
• ThinkBox Enhances Programs With !hey
  
• BroadVision Establishes Japanese Subsidiary
  
• Ask Jeeves Has New CMO
  
• Scottrade Chooses Datawatch
  
• Aegis Reports Results