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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

ICT GROUP Launches New Database
ICT GROUP announced it has launched ICT Database Marketing Services, a business unit providing data mining, data segmentation and data warehousing services. Through a set of database marketing and data segmentation techniques, the service offering of ICT Database Marketing Services is designed to increase sales conversion and customer satisfaction, retention and loyalty rates, while decreasing costs and optimizing opportunities for existing and prospective clients.

RightNow Web Empowers Customers and Improves Support
RightNow announced that Schwinn/GT Bicycles has implemented RightNow Web as its online support system. RightNow Web enables Schwinn/GT to enhance the online customer experience and improve support team efficiency.

PwC And Applix Team
Applix and PricewaterhouseCoopers announced that they are working with energy leader BP Amoco in its Houston-based Deep-Water business unit to develop an Internet-based business planning, forecasting & reporting system. The Deep-Water business unit manages offshore energy exploration for the corporation in the Gulf of Mexico. The new application for the BP Amoco business unit uses Applix's iTM1 On-line Analytical Processing (OLAP) technology for Internet-based planning or iPlanning.

IslandData Signs Novell
IslandData announced that it has signed Novell as a customer of ExpressResponse. With the implementation of three new online services, digitalme, instantme, and JustOn, Novell looked to ExpressResponse by IslandData as a solution that would provide a means of supporting new customers’ e-mail requests and questions, and provide comprehensive reporting tools.

Fujitsu Selects Motive
Fujitsu announced it will deploy an international e-service network based on Motive Communications' e-service platform. FPC will provide Internet-based service powered by Motive to consumer and commercial users of Fujitsu notebooks and pen tablets in the United States, Canada and Central America, and consumer and commercial users of pen tablets in Europe.

British Airways Has Installed CHARTER
British Airways London Eye has installed CHARTER continuum. CHARTER continuum, from Swallow Information Systems, assists organizations to manage, track, and report on customer feedback from phone calls, letters, or faxes.

VoiceGenie Includes SpeechWorks
VoiceGenie has added the SpeechWorks speech recognition solution to its VoiceXML platform. VoiceXML compliant applications can now be speech-enabled using the SpeechWorks solution via the VoiceGenie Telephony server.

Prime@Vantage.com Awarded Certification
Prime Response was one of six new applications to receive SunTone SM Application Certification Led by Sun Microsystems. The SunTone certification and branding program is an effort to define software, hardware, applications and operational practices that help ensure levels of performance, availability, security and uptime.

iCommunicate Wins Award
iCommunicate has been selected as an award winner in Customer Support Management magazine's Second Annual AFSMI Best of Show Awards. The honor went to the company’s product, iCommunicate.NET, the only complete online customer service suite delivered in an ASP environment.

• Magic Software Signs Deal with Athlon
  
• Envision and TriVium Announce Agreement
  
• Youbet.com Selects BroadVision
  
• TidePoint Integrates Netegrity
  
• Acxiom Chooses Torrent
  
• ClientLogic Acquisition Sustains Growth
  
• Everest Connects With ViryaNet
  
• Encanto Using NewWorld Solution