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Support.com Launches Services For eSupport
Support.com announced the launch of a Strategic Services program for eSupport and an alliance with Support Technologies to deliver consulting to help customers achieve the maximum value from their eSupport initiatives. Services consist of eSupport business process assessments, organizational reporting and development, marketing programs and project management.

Witness and Quintus Align
Witness and Quintus announced an alliance in which the two companies are integrating their multimedia software suites to help businesses ensure quality customer service across all communications channels. The Quintus eContact Suite enables companies to deliver sales, service and support through multiple channels, including the Internet, e-mail and telephone.

Calico Introduces Application
Calico announced the availability of Calico Network Advisor, a suite of applications and extensions designed to meet the eBusiness requirements of communication service providers. Network Advisor enables the online selling and ordering of communication products and services via the Web. Network Advisor is an extension to Calico Advisor, the company's Java-based configuration and recommendation engine.

IDS Chooses iCommunicate
IDS has selected the iCommunicate.NET online customer service suite to power client technical support on its website. The iCommunicate.NET knowledge base is a self-service/self-help customer resource. By leveraging this technology, IDS will be able to extend online support to their customers while reducing the number of service desk calls.

Financial Companies Choose Rightnow
RightNow announced that 24 financial organizations have chosen RightNow Web as their online customer support system. The organizations, which include AMCORE Bank, Andrews Federal Credit Union, the Chicago Stock Exchange and Union Bank and Trust, have chosen RightNow Web to provide responses to customer questions.

eRMpartner Introduces MemoBase
eRMpartner announced its MemoBase Special Agent technology, which aims to give businesses a way to bring their most valuable mainframe procedures onto a UNIX platform and boost shareholder value.

Delano Teams With Yourautochoice.com
Delano has teamed with Yourautochoice.com to attract new customers through online marketing campaigns. The companies designed and implemented several e-marketing campaigns using Delano Customer Velocity.

I.B.I.S. Partnership With ManagedOps.com
I.B.I.S. announced a partnership with ManagedOps.com, an ASP for mid-market businesses. This partnership is dedicated to Great Plains, Siebel, and Microsoft applications, and aims to insure customers an understanding of these applications in a hosted environment and offer best practices with proven implementation methodologies to secure their future success.

Supportgate.com Announces Astea as New SVA Member
Supportgate.com announced that Astea has joined the Service Vendor Alliance (SVA), a membership organization dedicated to bringing IT support service buyers and sellers together online. The primary focus of SVA is to increase the visibility of vendors and suppliers within the IT service and support community.

ServiceWare Partner Program Grows
ServiceWare announced that its Referral Partner Program has added eight new partners. The Referral Partner Program expands the reach of ServiceWare’s sales organization, and makes ServiceWare’s solutions available to a broader audience of potential customers.

• MetalSpectrum Selects Vignette
  
• Aurion Selects Astea
  
• PrimeResponse Named as Industry Leader
  
• ON!contact Chosen as Awards Finalist
  
• HP and Chiliad Form Alliance
  
• Onyx Software and ChannelWave Announce Strategic Alliance
  
• Ericsson Chooses BroadVision
  
• Blue Shield of California Chooses Selectica